Matches in SemOpenAlex for { <https://semopenalex.org/work/W2961004021> ?p ?o ?g. }
Showing items 1 to 69 of
69
with 100 items per page.
- W2961004021 endingPage "48" @default.
- W2961004021 startingPage "35" @default.
- W2961004021 abstract "Banking services are financial institutions as intermediation in financial services. It plays an essential role in enhancing the company's operational activities. People's credit bank, which is a financial service, contributes to the development of small and medium enterprises. Competition in financial services, especially people's credit banks, which is increasingly stringent requires increasing the quality of their services to increase their customer satisfaction. This study aims to determine the effect of service quality on customer value and trust as well as its implications on customer satisfaction analyzed by a survey approach to rural credit banks in the City/Regency of Bandung, West Bandung, and Cimahi. The samples are 384 customers with the Cluster Proportionate Stratified Random Sampling, which is processed by path analysis. The results indicate that there is a significant influence on the service quality to customer value and trust and its implications for customer satisfaction. The results of this study contribute to the development of a study in the marketing field, specifically customer satisfaction in the financial services sector as the people's credit bank." @default.
- W2961004021 created "2019-07-23" @default.
- W2961004021 creator A5034254001 @default.
- W2961004021 creator A5082104528 @default.
- W2961004021 date "2018-06-15" @default.
- W2961004021 modified "2023-10-18" @default.
- W2961004021 title "Analisis Kepuasan Nasabah yang dipengaruhi Nilai Pelanggan dan Kepercayaan Pelanggan serta Kualitas Pelayanan" @default.
- W2961004021 doi "https://doi.org/10.56457/jimk.v6i1.52" @default.
- W2961004021 hasPublicationYear "2018" @default.
- W2961004021 type Work @default.
- W2961004021 sameAs 2961004021 @default.
- W2961004021 citedByCount "0" @default.
- W2961004021 crossrefType "journal-article" @default.
- W2961004021 hasAuthorship W2961004021A5034254001 @default.
- W2961004021 hasAuthorship W2961004021A5082104528 @default.
- W2961004021 hasBestOaLocation W29610040211 @default.
- W2961004021 hasConcept C10138342 @default.
- W2961004021 hasConcept C139043278 @default.
- W2961004021 hasConcept C140781008 @default.
- W2961004021 hasConcept C144133560 @default.
- W2961004021 hasConcept C162324750 @default.
- W2961004021 hasConcept C162853370 @default.
- W2961004021 hasConcept C178550888 @default.
- W2961004021 hasConcept C18903297 @default.
- W2961004021 hasConcept C191511416 @default.
- W2961004021 hasConcept C2780378061 @default.
- W2961004021 hasConcept C2985066332 @default.
- W2961004021 hasConcept C31170391 @default.
- W2961004021 hasConcept C34447519 @default.
- W2961004021 hasConcept C86803240 @default.
- W2961004021 hasConcept C91306197 @default.
- W2961004021 hasConceptScore W2961004021C10138342 @default.
- W2961004021 hasConceptScore W2961004021C139043278 @default.
- W2961004021 hasConceptScore W2961004021C140781008 @default.
- W2961004021 hasConceptScore W2961004021C144133560 @default.
- W2961004021 hasConceptScore W2961004021C162324750 @default.
- W2961004021 hasConceptScore W2961004021C162853370 @default.
- W2961004021 hasConceptScore W2961004021C178550888 @default.
- W2961004021 hasConceptScore W2961004021C18903297 @default.
- W2961004021 hasConceptScore W2961004021C191511416 @default.
- W2961004021 hasConceptScore W2961004021C2780378061 @default.
- W2961004021 hasConceptScore W2961004021C2985066332 @default.
- W2961004021 hasConceptScore W2961004021C31170391 @default.
- W2961004021 hasConceptScore W2961004021C34447519 @default.
- W2961004021 hasConceptScore W2961004021C86803240 @default.
- W2961004021 hasConceptScore W2961004021C91306197 @default.
- W2961004021 hasIssue "1" @default.
- W2961004021 hasLocation W29610040211 @default.
- W2961004021 hasLocation W29610040212 @default.
- W2961004021 hasLocation W29610040213 @default.
- W2961004021 hasOpenAccess W2961004021 @default.
- W2961004021 hasPrimaryLocation W29610040211 @default.
- W2961004021 hasRelatedWork W1983532449 @default.
- W2961004021 hasRelatedWork W2074559965 @default.
- W2961004021 hasRelatedWork W2408876202 @default.
- W2961004021 hasRelatedWork W2736308830 @default.
- W2961004021 hasRelatedWork W2753047320 @default.
- W2961004021 hasRelatedWork W2937437986 @default.
- W2961004021 hasRelatedWork W3121310208 @default.
- W2961004021 hasRelatedWork W3158779454 @default.
- W2961004021 hasRelatedWork W3209975098 @default.
- W2961004021 hasRelatedWork W2138931792 @default.
- W2961004021 hasVolume "6" @default.
- W2961004021 isParatext "false" @default.
- W2961004021 isRetracted "false" @default.
- W2961004021 magId "2961004021" @default.
- W2961004021 workType "article" @default.