Matches in SemOpenAlex for { <https://semopenalex.org/work/W2963384886> ?p ?o ?g. }
- W2963384886 endingPage "302" @default.
- W2963384886 startingPage "269" @default.
- W2963384886 abstract "This paper investigated customers’ experiences of the servicescape of integrated resorts. It also examined how the customers’ experiences affected their emotions, satisfaction and behavioral intention. Face-to-face qualitative interviews were conducted with 60 Mainland Chinese tourists in Macau. The results identified 12 dimensions of servicescape that formed the total customer experiences. Esthetic and entertainment experiences played a crucial role in creating the customers’ total experiences and had the greatest effects on customers’ emotions, satisfaction and behavioral intention in integrated resorts. This study contributes to the association of servicescape with customer experiences in the context of integrated resorts. Based on the results, insights and practical recommendations were offered to resort operators of ways to enhance their customer experiences through the improvement of the resorts’ servicescape." @default.
- W2963384886 created "2019-07-30" @default.
- W2963384886 creator A5001751484 @default.
- W2963384886 creator A5026436595 @default.
- W2963384886 creator A5060241790 @default.
- W2963384886 date "2019-07-18" @default.
- W2963384886 modified "2023-10-02" @default.
- W2963384886 title "Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau" @default.
- W2963384886 cites W1762879279 @default.
- W2963384886 cites W1795069208 @default.
- W2963384886 cites W1966840533 @default.
- W2963384886 cites W1968388551 @default.
- W2963384886 cites W1973143399 @default.
- W2963384886 cites W1981018178 @default.
- W2963384886 cites W1985373648 @default.
- W2963384886 cites W1987364024 @default.
- W2963384886 cites W2000005619 @default.
- W2963384886 cites W2007860651 @default.
- W2963384886 cites W2008719024 @default.
- W2963384886 cites W2015042596 @default.
- W2963384886 cites W2016085655 @default.
- W2963384886 cites W2018502304 @default.
- W2963384886 cites W2018657152 @default.
- W2963384886 cites W2018918259 @default.
- W2963384886 cites W2025597167 @default.
- W2963384886 cites W2031686141 @default.
- W2963384886 cites W2037408586 @default.
- W2963384886 cites W2038666478 @default.
- W2963384886 cites W2039619242 @default.
- W2963384886 cites W2040189074 @default.
- W2963384886 cites W2043562608 @default.
- W2963384886 cites W2051345079 @default.
- W2963384886 cites W2059859027 @default.
- W2963384886 cites W2067006788 @default.
- W2963384886 cites W2070759394 @default.
- W2963384886 cites W2071816501 @default.
- W2963384886 cites W2100325010 @default.
- W2963384886 cites W2102850339 @default.
- W2963384886 cites W2105984840 @default.
- W2963384886 cites W2111880064 @default.
- W2963384886 cites W2116683245 @default.
- W2963384886 cites W2120535949 @default.
- W2963384886 cites W2125105112 @default.
- W2963384886 cites W2131113076 @default.
- W2963384886 cites W2172017051 @default.
- W2963384886 cites W2231360075 @default.
- W2963384886 cites W2285387447 @default.
- W2963384886 cites W2318197118 @default.
- W2963384886 cites W2318642753 @default.
- W2963384886 cites W2514747792 @default.
- W2963384886 cites W2529552887 @default.
- W2963384886 cites W2607819021 @default.
- W2963384886 cites W2639647592 @default.
- W2963384886 cites W2902133130 @default.
- W2963384886 cites W2909833666 @default.
- W2963384886 cites W4249135598 @default.
- W2963384886 cites W657482522 @default.
- W2963384886 doi "https://doi.org/10.1080/15256480.2019.1641453" @default.
- W2963384886 hasPublicationYear "2019" @default.
- W2963384886 type Work @default.
- W2963384886 sameAs 2963384886 @default.
- W2963384886 citedByCount "11" @default.
- W2963384886 countsByYear W29633848862020 @default.
- W2963384886 countsByYear W29633848862021 @default.
- W2963384886 countsByYear W29633848862022 @default.
- W2963384886 countsByYear W29633848862023 @default.
- W2963384886 crossrefType "journal-article" @default.
- W2963384886 hasAuthorship W2963384886A5001751484 @default.
- W2963384886 hasAuthorship W2963384886A5026436595 @default.
- W2963384886 hasAuthorship W2963384886A5060241790 @default.
- W2963384886 hasConcept C112698675 @default.
- W2963384886 hasConcept C144133560 @default.
- W2963384886 hasConcept C15744967 @default.
- W2963384886 hasConcept C162853370 @default.
- W2963384886 hasConcept C166957645 @default.
- W2963384886 hasConcept C17744445 @default.
- W2963384886 hasConcept C191511416 @default.
- W2963384886 hasConcept C199539241 @default.
- W2963384886 hasConcept C205649164 @default.
- W2963384886 hasConcept C2776115432 @default.
- W2963384886 hasConcept C2779343474 @default.
- W2963384886 hasConcept C2780378061 @default.
- W2963384886 hasConcept C2781300146 @default.
- W2963384886 hasConcept C512170562 @default.
- W2963384886 hasConceptScore W2963384886C112698675 @default.
- W2963384886 hasConceptScore W2963384886C144133560 @default.
- W2963384886 hasConceptScore W2963384886C15744967 @default.
- W2963384886 hasConceptScore W2963384886C162853370 @default.
- W2963384886 hasConceptScore W2963384886C166957645 @default.
- W2963384886 hasConceptScore W2963384886C17744445 @default.
- W2963384886 hasConceptScore W2963384886C191511416 @default.
- W2963384886 hasConceptScore W2963384886C199539241 @default.
- W2963384886 hasConceptScore W2963384886C205649164 @default.
- W2963384886 hasConceptScore W2963384886C2776115432 @default.
- W2963384886 hasConceptScore W2963384886C2779343474 @default.
- W2963384886 hasConceptScore W2963384886C2780378061 @default.
- W2963384886 hasConceptScore W2963384886C2781300146 @default.
- W2963384886 hasConceptScore W2963384886C512170562 @default.