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• W2965764360 abstract "Abstract Product-service systems (PSS) are solutions that integrate product and services in order to fulfill the customers’ needs by means of greater value in use. Multiple stakeholders should be involved in the design process for the development of a successful PSS value proposition. However, it is not clear who could be the potential stakeholders of a PSS. The aims of this study are to consolidate the stakeholders cited in PSS case studies and to reveal the terms used to refer to “stakeholder” in PSS literature. A systematic literature review was carried out, and an inductive content analysis procedure was applied. A total of 28 stakeholders were listed from the selected studies, whose PSS cases were classified as use- oriented or result-oriented services. Multiple terminologies are used to refer to stakeholders. This study contributes for showing the potential stakeholders that can be involved and engaged in the PSS design and operation. Also, it indicates the terms from which they can be addressed in the PSS literature." @default.
• W2965764360 created "2019-08-13" @default.
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• W2965764360 date "2019-07-01" @default.
• W2965764360 modified "2023-09-27" @default.
• W2965764360 title "Who are the Stakeholders Mentioned in Cases of Product-Service System (PSS) Design?" @default.
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• W2965764360 doi "https://doi.org/10.1017/dsi.2019.320" @default.
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