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- W2970721818 abstract "The changes involved in 'going digital' touch all levels of the business and may even challenge the established business model or institutional identity. The successful implementation of a digital channel thus requires a sound change management plan. In fact, many digital projects that failed or struggled have done so because they did not address the change factors related to digitizing different areas of the organization. When implementing a digital financial services (DFS), Financial Instituitions (FIs) often tend to focus on the hard or technical implications of the digital venture, paying little attention to other areas affected by the project. Hence, this field note mainly focuses on addressing the soft or interpersonal aspects of the digital transformation. The guidance presented here is based on evidence from nine financial institutions in Sub-Saharan Africa that the research team followed during a period of four years, 2012-2018, as part of the partnership for financial inclusion initiative by IFC and the Mastercard foundation." @default.
- W2970721818 created "2019-09-05" @default.
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- W2970721818 date "2018-12-01" @default.
- W2970721818 modified "2023-09-27" @default.
- W2970721818 title "Changing Change Management : Adapting Internal and External Culture in Times of Digital Transformation" @default.
- W2970721818 hasPublicationYear "2018" @default.
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