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- W2980568850 abstract "Preface Introduction Part 1: INTRODUCTION TO SERVICES Chapter 1: Defining Services Chapter 2: The Service Economy Chapter 3: Digital Services Chapter 4: Services for Public Interest Chapter 5: The Politics of Service Design Chapter 6: Designing for Services Part 2: THE SERVICE DESIGN PROCESS Chapter 7: Getting Started in the Service Design Process Chapter 8. Research and Analysis Chapter 9. Generating Service Design Concepts Chapter 10. Prototyping, Testing, Iterating Chapter 11. Implementing and Evaluating Services Chapter 12. Service Design Core Capabilities Glossary Bibliography Index" @default.
- W2980568850 created "2019-10-25" @default.
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- W2980568850 date "2018-05-17" @default.
- W2980568850 modified "2023-09-24" @default.
- W2980568850 title "An Introduction to Service Design: Designing the Invisible" @default.
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