FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2983026018> ?p ?o ?g. }

• W2983026018 endingPage "1123" @default.
• W2983026018 startingPage "1098" @default.
• W2983026018 abstract "Purpose Anecdotal discussions suggest that enterprise system (ES) user performance is low when such complex systems are introduced, and then improves over time. However, there is a dearth of scientific rigor and empirical evidence about the user performance over the lengthy lifecycles. Moreover, our scientific understanding of user performance phenomenon is further convoluted by the various user groups (i.e. operational, management and executive), who purport to have often conflicting objectives and priorities. Using a longitudinal study design of two surveys, gathering data twice from 465 respondents representing three organization, the purpose of this paper is to explore the changes in user performance of operational, management and executive staffs, across the key phases of the ES lifecycle. Design/methodology/approach A longitudinal study approach was followed, gathering data using two surveys. The two surveys were conducted six years apart, yielding data from 465 ES users. The respondents belong to operational, managerial and executive staffs of three organizations that were using the same market-leading ES, SAP. Findings The paper provides empirical insights on how user performance changes over time, across the ES lifecycle phases. Importantly, it was observed that the three user cohorts demonstrate substantial differences on their performance with the system. Research limitations/implications The research results may lack generalizability due to homogeneity of the sample in terms of the types of the system, implementation partners and the industry sector the respondents belonged to. Practical implications Based on the study findings, organizations can introduce tailor-made management interventions for each user cohort for each ES lifecycle phase. Originality/value This paper provides empirical evidence for a phenomenon that still lacks scientific rigor and empirical evidence. By conducting a longitudinal survey of all ES user cohorts, the study provides insights into ES user performance." @default.
• W2983026018 created "2019-11-22" @default.
• W2983026018 creator A5045442223 @default.
• W2983026018 creator A5086109560 @default.
• W2983026018 date "2019-10-31" @default.
• W2983026018 modified "2023-10-01" @default.
• W2983026018 title "Does it get better over time? A longitudinal assessment of enterprise system user performance" @default.
• W2983026018 cites W104754383 @default.
• W2983026018 cites W145928730 @default.
• W2983026018 cites W1533045755 @default.
• W2983026018 cites W1557168211 @default.
• W2983026018 cites W1577288248 @default.
• W2983026018 cites W1595444319 @default.
• W2983026018 cites W1721421031 @default.
• W2983026018 cites W1965903220 @default.
• W2983026018 cites W1967421141 @default.
• W2983026018 cites W1970551484 @default.
• W2983026018 cites W1974302403 @default.
• W2983026018 cites W1976348010 @default.
• W2983026018 cites W1978193830 @default.
• W2983026018 cites W1983562549 @default.
• W2983026018 cites W2001768043 @default.
• W2983026018 cites W2014134373 @default.
• W2983026018 cites W2014947617 @default.
• W2983026018 cites W2019649752 @default.
• W2983026018 cites W2027792385 @default.
• W2983026018 cites W2049159124 @default.
• W2983026018 cites W2051673224 @default.
• W2983026018 cites W2052654950 @default.
• W2983026018 cites W2057012437 @default.
• W2983026018 cites W2068441581 @default.
• W2983026018 cites W2069663128 @default.
• W2983026018 cites W2079405657 @default.
• W2983026018 cites W2097797738 @default.
• W2983026018 cites W2108750986 @default.
• W2983026018 cites W2110352801 @default.
• W2983026018 cites W2110799735 @default.
• W2983026018 cites W2115981184 @default.
• W2983026018 cites W2116247135 @default.
• W2983026018 cites W2119355372 @default.
• W2983026018 cites W2121528906 @default.
• W2983026018 cites W2123270419 @default.
• W2983026018 cites W2125636031 @default.
• W2983026018 cites W2126620275 @default.
• W2983026018 cites W2127794546 @default.
• W2983026018 cites W2129644018 @default.
• W2983026018 cites W2132747867 @default.
• W2983026018 cites W2141167937 @default.
• W2983026018 cites W2146205734 @default.
• W2983026018 cites W2146410840 @default.
• W2983026018 cites W2151000531 @default.
• W2983026018 cites W2154698714 @default.
• W2983026018 cites W2156423962 @default.
• W2983026018 cites W2160590299 @default.
• W2983026018 cites W2165114409 @default.
• W2983026018 cites W2165950253 @default.
• W2983026018 cites W2167756992 @default.
• W2983026018 cites W2168819361 @default.
• W2983026018 cites W2170510658 @default.
• W2983026018 cites W2171515724 @default.
• W2983026018 cites W2173976811 @default.
• W2983026018 cites W2184770090 @default.
• W2983026018 cites W2188739938 @default.
• W2983026018 cites W2493988680 @default.
• W2983026018 cites W2610432773 @default.
• W2983026018 cites W2746241198 @default.
• W2983026018 cites W2748105665 @default.
• W2983026018 cites W2770912535 @default.
• W2983026018 cites W2891848102 @default.
• W2983026018 cites W3121214901 @default.
• W2983026018 cites W3142038433 @default.
• W2983026018 cites W3143898318 @default.
• W2983026018 cites W3144052228 @default.
• W2983026018 cites W4238906731 @default.
• W2983026018 cites W43815758 @default.
• W2983026018 cites W87345122 @default.
• W2983026018 doi "https://doi.org/10.1108/itp-01-2019-0005" @default.
• W2983026018 hasPublicationYear "2019" @default.
• W2983026018 type Work @default.
• W2983026018 sameAs 2983026018 @default.
• W2983026018 citedByCount "8" @default.
• W2983026018 countsByYear W29830260182021 @default.
• W2983026018 countsByYear W29830260182022 @default.
• W2983026018 countsByYear W29830260182023 @default.
• W2983026018 crossrefType "journal-article" @default.
• W2983026018 hasAuthorship W2983026018A5045442223 @default.
• W2983026018 hasAuthorship W2983026018A5086109560 @default.
• W2983026018 hasConcept C105795698 @default.
• W2983026018 hasConcept C111472728 @default.
• W2983026018 hasConcept C120936955 @default.
• W2983026018 hasConcept C136764020 @default.
• W2983026018 hasConcept C138496976 @default.
• W2983026018 hasConcept C138885662 @default.
• W2983026018 hasConcept C144133560 @default.
• W2983026018 hasConcept C15744967 @default.
• W2983026018 hasConcept C195094911 @default.
• W2983026018 hasConcept C27158222 @default.
• W2983026018 hasConcept C2777895361 @default.

• next