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- W2984014505 endingPage "103233" @default.
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- W2984014505 abstract "This study examines the collective effects of voice and physician characteristics on patient satisfaction based on 35,597 voice-based medical services provided by physicians in a mobile health community. Results show patient satisfaction is positively influenced by the physician’s speech rate but negatively affected by the average spectral centroid of consultation voice. A fast speaker and speech with neural emotion are more likely to be associated with higher patient satisfaction than a slow speaker and speech with low and high emotion states. However, these effects are weak for physicians with high professional capital, which suggests a substitute role for voice characteristics." @default.
- W2984014505 created "2019-11-22" @default.
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- W2984014505 date "2020-07-01" @default.
- W2984014505 modified "2023-10-11" @default.
- W2984014505 title "Physician voice characteristics and patient satisfaction in online health consultation" @default.
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- W2984014505 doi "https://doi.org/10.1016/j.im.2019.103233" @default.
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