FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2984057763> ?p ?o ?g. }

• W2984057763 endingPage "103219" @default.
• W2984057763 startingPage "103219" @default.
• W2984057763 abstract "Human-coding reliant conversation analysis methods are ineffective when analyzing large volumes of data. In this paper, we propose a text analytics framework for automated conversation pattern analysis. This framework first extracts speech acts (i.e., activities) from conversation logs, and then analyzes their flow through frequent pattern mining algorithms to reveal insightful communication patterns. Using a real-world data set collected from a customer service center, we demonstrate the usefulness of the framework for identifying patterns that are associated with service quality outcomes. Our work has implications for the design of communication policies and systems for customer service management." @default.
• W2984057763 created "2019-11-22" @default.
• W2984057763 creator A5024465366 @default.
• W2984057763 creator A5045294316 @default.
• W2984057763 date "2020-06-01" @default.
• W2984057763 modified "2023-09-24" @default.
• W2984057763 title "A text analytics framework for automated communication pattern analysis" @default.
• W2984057763 cites W1565251461 @default.
• W2984057763 cites W1586642858 @default.
• W2984057763 cites W1968928304 @default.
• W2984057763 cites W1974290657 @default.
• W2984057763 cites W1977893185 @default.
• W2984057763 cites W1990800901 @default.
• W2984057763 cites W1995725376 @default.
• W2984057763 cites W2004076523 @default.
• W2984057763 cites W2012917365 @default.
• W2984057763 cites W2022268612 @default.
• W2984057763 cites W2027790098 @default.
• W2984057763 cites W2035681485 @default.
• W2984057763 cites W2045487373 @default.
• W2984057763 cites W2057348221 @default.
• W2984057763 cites W2058825711 @default.
• W2984057763 cites W2072539406 @default.
• W2984057763 cites W2076623252 @default.
• W2984057763 cites W2091759910 @default.
• W2984057763 cites W2099813784 @default.
• W2984057763 cites W2110996350 @default.
• W2984057763 cites W2115482638 @default.
• W2984057763 cites W2115689562 @default.
• W2984057763 cites W2120220258 @default.
• W2984057763 cites W2120572672 @default.
• W2984057763 cites W2137421301 @default.
• W2984057763 cites W2141781678 @default.
• W2984057763 cites W2146606092 @default.
• W2984057763 cites W2155076541 @default.
• W2984057763 cites W2165612380 @default.
• W2984057763 cites W2170430172 @default.
• W2984057763 cites W2410149101 @default.
• W2984057763 cites W2544832991 @default.
• W2984057763 cites W2594793595 @default.
• W2984057763 cites W264248106 @default.
• W2984057763 cites W2767186177 @default.
• W2984057763 cites W2803758083 @default.
• W2984057763 cites W2932765021 @default.
• W2984057763 cites W3122134601 @default.
• W2984057763 cites W3123046671 @default.
• W2984057763 cites W3124398150 @default.
• W2984057763 cites W4211186029 @default.
• W2984057763 doi "https://doi.org/10.1016/j.im.2019.103219" @default.
• W2984057763 hasPublicationYear "2020" @default.
• W2984057763 type Work @default.
• W2984057763 sameAs 2984057763 @default.
• W2984057763 citedByCount "5" @default.
• W2984057763 countsByYear W29840577632020 @default.
• W2984057763 countsByYear W29840577632021 @default.
• W2984057763 countsByYear W29840577632022 @default.
• W2984057763 countsByYear W29840577632023 @default.
• W2984057763 crossrefType "journal-article" @default.
• W2984057763 hasAuthorship W2984057763A5024465366 @default.
• W2984057763 hasAuthorship W2984057763A5045294316 @default.
• W2984057763 hasConcept C105795698 @default.
• W2984057763 hasConcept C124101348 @default.
• W2984057763 hasConcept C136264566 @default.
• W2984057763 hasConcept C138885662 @default.
• W2984057763 hasConcept C140781008 @default.
• W2984057763 hasConcept C162324750 @default.
• W2984057763 hasConcept C175801342 @default.
• W2984057763 hasConcept C177264268 @default.
• W2984057763 hasConcept C179518139 @default.
• W2984057763 hasConcept C199360897 @default.
• W2984057763 hasConcept C2522767166 @default.
• W2984057763 hasConcept C2777200299 @default.
• W2984057763 hasConcept C2780378061 @default.
• W2984057763 hasConcept C33923547 @default.
• W2984057763 hasConcept C41008148 @default.
• W2984057763 hasConcept C41895202 @default.
• W2984057763 hasConcept C56739046 @default.
• W2984057763 hasConcept C79158427 @default.
• W2984057763 hasConceptScore W2984057763C105795698 @default.
• W2984057763 hasConceptScore W2984057763C124101348 @default.
• W2984057763 hasConceptScore W2984057763C136264566 @default.
• W2984057763 hasConceptScore W2984057763C138885662 @default.
• W2984057763 hasConceptScore W2984057763C140781008 @default.
• W2984057763 hasConceptScore W2984057763C162324750 @default.
• W2984057763 hasConceptScore W2984057763C175801342 @default.
• W2984057763 hasConceptScore W2984057763C177264268 @default.
• W2984057763 hasConceptScore W2984057763C179518139 @default.
• W2984057763 hasConceptScore W2984057763C199360897 @default.
• W2984057763 hasConceptScore W2984057763C2522767166 @default.
• W2984057763 hasConceptScore W2984057763C2777200299 @default.
• W2984057763 hasConceptScore W2984057763C2780378061 @default.
• W2984057763 hasConceptScore W2984057763C33923547 @default.
• W2984057763 hasConceptScore W2984057763C41008148 @default.
• W2984057763 hasConceptScore W2984057763C41895202 @default.
• W2984057763 hasConceptScore W2984057763C56739046 @default.
• W2984057763 hasConceptScore W2984057763C79158427 @default.
• W2984057763 hasIssue "4" @default.
• W2984057763 hasLocation W29840577631 @default.

• next