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- W298422677 abstract "In May 1998, 1 left for China, to travel for four weeks. Three days before I left I interviewed for a new position at Boston College-Director of Student Services. Student Services brings together the service, processing, and technical units of the Office of the University Registrar; the Office of Financial Aid; the Office of Student Accounts, Loans, and Collections; and auxiliary services including ID, parking, meal plans, and orientation support (see accompanying chart). Leaving for four weeks in the midst of a job search might be viewed by some as a foolhardy move but my mortgage was paid, my TIAA-CREF statement was more than adequate, and my Shanghai contacts were about to increase. Besides, I had it on good authority that I was the only applicant for the job. I spent my first week in Beijing seeing the sights: Great Wall, Forbidden City, Tianamen Square, Summer Palace, and the Temple of Heaven. I next saw the terra cotta warriors in Xian, which alone were worth the trip, and then I began a three-day trip along the Yangtze River through the Three Gorges including a visit to the Three Gorges Dam site. Normally the construction of a dam is not something I would be drawn to, but when I saw the scenery, the dam itself, and read The River at the Center of the World by Simon Winchester, an account of his trip along the Yangtze, I was hooked. The scope of the project is massive and the economic, sociological, and environmental issues surrounding it have drawn attention on a global scale. About a week after I left the cruise and moved on to enjoy the scenery of Guilin, I began to reflect on similarities between the Three Gorges Dam Project and our own student services initiative. What could the Three Gorges Dam possibly have in common with the integration of student services at Boston College? Read on. Project Scope The Three Gorges Dam is a 610 foot dam, measuring 6,864 feet from one side to the other. Over time and in stages the water will rise to 573 feet and create a 600-square mile lake stretching back 372 miles. Thirteen cities will be inundated along with 140 normal-sized towns. The dam, built across the Yangtze, will be the largest darn in the world. Project Delta is a university-wide effort at Boston College to improve service, reduce costs, and enhance productivity by delivering prompt personal service and information in a do-it-yourself manner. The following describes the anticipated advantages and acknowledges concerns about the respective projects. Control Flooding Catastrophic floods have occurred along the Yangtze an average of every 50 years. In 1931, 140,000 people drowned and 12 million had to leave ruined homes. The construction of the dam will contain the flowing water, tame the river, create a lake, and eliminate flooding. Student service offices are flooded with students and telephone calls in patterns that are more predictable than the weather. No lives are lost, but before the opening of the school year the tension builds, stress levels rise, and students and employees prepare for the onslaught. Consolidating staff from the aforementioned offices and increasing the number of self-enabled Web-based services for students spreads the work and helps to even out the peaks and valleys. Improve Navigation The river is a challenge for shipmasters because of its whirlpools, floods, boils, and shoals. The lake created by the dam will make the river more navigable and will permit the size of vessels that can navigate the river to be increased. Students and parents armed with telephone numbers for various offices in the University must determine where to pose their questions. It may not be clear if a question about the certification of a student loan should be directed to financial aid or student accounts and loans. The caller chooses an office, possibly one where someone has been helpful in the past, then holds on a telephone queue only to discover that they will be transferred to a different office and another telephone queue. …" @default.
- W298422677 created "2016-06-24" @default.
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- W298422677 date "1999-10-01" @default.
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- W298422677 title "Integrated Student Services: Lessons from China" @default.
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