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- W2986080110 abstract "Tourists are becoming more discerning and hedonistic, seeking luxury, not based on products andservices, but on authentic experiences, thus impacting how the accommodation sector responds tonew customer needs. This paper suggests that a relationship exists between the notion of guestexperience and tourist’s perception of authenticity in luxury specialist accommodation, whichcould assist industry practitioners in strengthening customer’s satisfaction. From an interpretivist,multiple case-study methodology, this paper seeks to explore the concepts of guest experience andperception of authenticity in specialist luxury accommodation in Australia, proposing a conceptualframework for a future research study, aimed to draw substantial findings in the field of luxuryspecialist accommodation, guest experience and authenticity. To cite this article: Manfreda, Anita; Presbury, Rajka and Richardson, Scott. Perceptions of authenticity: Australian luxury specialist accommodation experiences [online]. In: CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age: Proceedings of the 29th Annual Conference. Cairns, QLD: Central Queensland University, Australia, 2019: 19-25." @default.
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- W2986080110 date "2019-11-08" @default.
- W2986080110 modified "2023-09-23" @default.
- W2986080110 title "Perceptions of authenticity: Australian luxury specialist accommodation experiences" @default.
- W2986080110 doi "https://doi.org/10.25905/5dc4d6b6b995f" @default.
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