FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2989757777> ?p ?o ?g. }

• W2989757777 endingPage "287" @default.
• W2989757777 startingPage "268" @default.
• W2989757777 abstract "Purpose The purpose of this paper is to investigate the idea of internal service quality in public organizations. An attempt is made to determine the key elements that define the concept of internal service quality and to identify the factors that support the attainment of high levels of internal quality. Internal service quality refers to the quality of services offered between units and/or employees within an organization and achieving internal quality in public authorities can contribute to the sustainability of the public sector. Design/methodology/approach A survey was conducted among administrative staff of the publicly owned Greek Higher Education Institutions. The research instrument uses a three-level approach on internal service quality: individual, departmental and organizational. The model was tested using exploratory and confirmatory factor analysis. Findings Findings reveal a five-factor structure of internal service quality by adding the factors of interdepartmental quality and the human aspect of internal service provision. Analysis of the data suggests that internal service quality is dependent on the level of responsibility of the respondent’s job. Research limitations/implications There is evidence that the individual internal service quality factor needs to be enhanced with more items. In addition, in order to gain generalizable results, further research should be conducted in various types of public organizations. Originality/value This study examines a questionnaire that evaluates internal service quality and proposes a basic five-factor model for estimating this type of service quality. It also triggers the use of internal service quality theory within public sector organizations." @default.
• W2989757777 created "2019-12-05" @default.
• W2989757777 creator A5015038359 @default.
• W2989757777 creator A5049852113 @default.
• W2989757777 creator A5077609805 @default.
• W2989757777 date "2019-11-14" @default.
• W2989757777 modified "2023-10-17" @default.
• W2989757777 title "Measuring internal service quality: the case of the Greek public higher education institutions" @default.
• W2989757777 cites W1488206517 @default.
• W2989757777 cites W1502366513 @default.
• W2989757777 cites W1525004257 @default.
• W2989757777 cites W1540232477 @default.
• W2989757777 cites W1557610242 @default.
• W2989757777 cites W1565027518 @default.
• W2989757777 cites W1569116804 @default.
• W2989757777 cites W1569550471 @default.
• W2989757777 cites W1575435169 @default.
• W2989757777 cites W1575470562 @default.
• W2989757777 cites W1583413832 @default.
• W2989757777 cites W1946339087 @default.
• W2989757777 cites W1964019587 @default.
• W2989757777 cites W1964886240 @default.
• W2989757777 cites W1965546081 @default.
• W2989757777 cites W1966741846 @default.
• W2989757777 cites W1968729089 @default.
• W2989757777 cites W1969335813 @default.
• W2989757777 cites W1969504889 @default.
• W2989757777 cites W1978106323 @default.
• W2989757777 cites W1978466266 @default.
• W2989757777 cites W1981358333 @default.
• W2989757777 cites W1981669137 @default.
• W2989757777 cites W1983211901 @default.
• W2989757777 cites W1985886452 @default.
• W2989757777 cites W1991779394 @default.
• W2989757777 cites W1998324876 @default.
• W2989757777 cites W2004722177 @default.
• W2989757777 cites W2007735579 @default.
• W2989757777 cites W2008371241 @default.
• W2989757777 cites W2014311693 @default.
• W2989757777 cites W2015170591 @default.
• W2989757777 cites W2016961958 @default.
• W2989757777 cites W2023871246 @default.
• W2989757777 cites W2024764488 @default.
• W2989757777 cites W2026567363 @default.
• W2989757777 cites W2027372506 @default.
• W2989757777 cites W2027433337 @default.
• W2989757777 cites W2028809046 @default.
• W2989757777 cites W2031550033 @default.
• W2989757777 cites W2033003889 @default.
• W2989757777 cites W2036455759 @default.
• W2989757777 cites W2047011431 @default.
• W2989757777 cites W2052217194 @default.
• W2989757777 cites W2060412805 @default.
• W2989757777 cites W2060904498 @default.
• W2989757777 cites W2061935394 @default.
• W2989757777 cites W2063416284 @default.
• W2989757777 cites W2067989284 @default.
• W2989757777 cites W2068736146 @default.
• W2989757777 cites W2075173598 @default.
• W2989757777 cites W2080780746 @default.
• W2989757777 cites W2084526042 @default.
• W2989757777 cites W2086779300 @default.
• W2989757777 cites W2087897433 @default.
• W2989757777 cites W2089215821 @default.
• W2989757777 cites W2092835950 @default.
• W2989757777 cites W2101958298 @default.
• W2989757777 cites W2117842718 @default.
• W2989757777 cites W2131994649 @default.
• W2989757777 cites W2133461733 @default.
• W2989757777 cites W2136310215 @default.
• W2989757777 cites W2147011732 @default.
• W2989757777 cites W2151141708 @default.
• W2989757777 cites W2163341566 @default.
• W2989757777 cites W2165036318 @default.
• W2989757777 cites W2207282138 @default.
• W2989757777 cites W2267493821 @default.
• W2989757777 cites W2290704978 @default.
• W2989757777 cites W2491833900 @default.
• W2989757777 cites W2505933848 @default.
• W2989757777 cites W2521260445 @default.
• W2989757777 cites W2571185763 @default.
• W2989757777 cites W2580752614 @default.
• W2989757777 cites W2591525899 @default.
• W2989757777 cites W2601981463 @default.
• W2989757777 cites W4238749830 @default.
• W2989757777 doi "https://doi.org/10.1108/tqm-02-2019-0061" @default.
• W2989757777 hasPublicationYear "2019" @default.
• W2989757777 type Work @default.
• W2989757777 sameAs 2989757777 @default.
• W2989757777 citedByCount "7" @default.
• W2989757777 countsByYear W29897577772020 @default.
• W2989757777 countsByYear W29897577772021 @default.
• W2989757777 countsByYear W29897577772022 @default.
• W2989757777 countsByYear W29897577772023 @default.
• W2989757777 crossrefType "journal-article" @default.
• W2989757777 hasAuthorship W2989757777A5015038359 @default.
• W2989757777 hasAuthorship W2989757777A5049852113 @default.
• W2989757777 hasAuthorship W2989757777A5077609805 @default.

• next