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• W2992117042 abstract "A company?s installed business processes are typically designed to execute routine activities. As such, they can have great difficulty handling novel initiatives, particularly when important work needs to be coordinated across different business units. Such cases are often better handled by a new framework that views the organization as a nexus of personal promises that employees make to each other.As defined by the authors, a commitment is a promise made by a to satisfy the concerns of a customer within the organization. Customer and performer refer simply to roles: An individual acts as a customer when making a request, and a when fulfilling a request. In committing to a customer, a promises to fulfill the customer?s conditions of satisfaction, that is, the specific terms (such as cost, timing and quality) required to meet the customer?s needs. In general, the most powerful commitments are public, active, voluntary, explicit and motivated. Moreover, effective commitments tend to arise out of ongoing discussions between the customer and that proceed through four basic steps ? preparation, negotiation, execution and acknowledgment." @default.
• W2992117042 created "2019-12-13" @default.
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• W2992117042 date "2005-01-01" @default.
• W2992117042 modified "2023-09-28" @default.
• W2992117042 title "Using commitments to manage across units" @default.
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