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- W2992161838 abstract "Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through ..." @default.
- W2992161838 created "2019-12-13" @default.
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- W2992161838 date "2019-01-01" @default.
- W2992161838 modified "2023-09-24" @default.
- W2992161838 title "Moving from customer feedback to organizational learning : A case study of a Swedish DSO" @default.
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