Matches in SemOpenAlex for { <https://semopenalex.org/work/W2992574621> ?p ?o ?g. }
Showing items 1 to 75 of
75
with 100 items per page.
- W2992574621 endingPage "472" @default.
- W2992574621 startingPage "459" @default.
- W2992574621 abstract "Customer service is an integral part of any organization especially service organizations like banks. The key success factors lies in customer satisfaction. Because of intense competition the banks are improving their service quality so that they can maximize their profits and increase the market share. Today, the concept of core banking, mobile banking and other facilities have made banking a reality. In this information technology era, the banking services are delivered to the customers with ease. In this scenario this study is conducted to evaluate the service quality SBI bank by identifying the major factors responsible for customer satisfaction. SERVQUAL Model (Parasuraman et al (1988) is used to see the service quality dimensions of SBI bank. The results show that the banks customers are dissatisfied with the empathy dimension which deals with individual attention by the employees of the bank." @default.
- W2992574621 created "2019-12-13" @default.
- W2992574621 creator A5003706176 @default.
- W2992574621 date "2013-01-01" @default.
- W2992574621 modified "2023-09-23" @default.
- W2992574621 title "Perceived service quality and customer satisfaction: An empirical study" @default.
- W2992574621 hasPublicationYear "2013" @default.
- W2992574621 type Work @default.
- W2992574621 sameAs 2992574621 @default.
- W2992574621 citedByCount "0" @default.
- W2992574621 crossrefType "journal-article" @default.
- W2992574621 hasAuthorship W2992574621A5003706176 @default.
- W2992574621 hasConcept C101276457 @default.
- W2992574621 hasConcept C118552586 @default.
- W2992574621 hasConcept C136703025 @default.
- W2992574621 hasConcept C140781008 @default.
- W2992574621 hasConcept C144133560 @default.
- W2992574621 hasConcept C156152238 @default.
- W2992574621 hasConcept C15744967 @default.
- W2992574621 hasConcept C162853370 @default.
- W2992574621 hasConcept C18903297 @default.
- W2992574621 hasConcept C191511416 @default.
- W2992574621 hasConcept C2775930393 @default.
- W2992574621 hasConcept C2779885105 @default.
- W2992574621 hasConcept C2780378061 @default.
- W2992574621 hasConcept C31367271 @default.
- W2992574621 hasConcept C86803240 @default.
- W2992574621 hasConcept C91306197 @default.
- W2992574621 hasConceptScore W2992574621C101276457 @default.
- W2992574621 hasConceptScore W2992574621C118552586 @default.
- W2992574621 hasConceptScore W2992574621C136703025 @default.
- W2992574621 hasConceptScore W2992574621C140781008 @default.
- W2992574621 hasConceptScore W2992574621C144133560 @default.
- W2992574621 hasConceptScore W2992574621C156152238 @default.
- W2992574621 hasConceptScore W2992574621C15744967 @default.
- W2992574621 hasConceptScore W2992574621C162853370 @default.
- W2992574621 hasConceptScore W2992574621C18903297 @default.
- W2992574621 hasConceptScore W2992574621C191511416 @default.
- W2992574621 hasConceptScore W2992574621C2775930393 @default.
- W2992574621 hasConceptScore W2992574621C2779885105 @default.
- W2992574621 hasConceptScore W2992574621C2780378061 @default.
- W2992574621 hasConceptScore W2992574621C31367271 @default.
- W2992574621 hasConceptScore W2992574621C86803240 @default.
- W2992574621 hasConceptScore W2992574621C91306197 @default.
- W2992574621 hasIssue "9" @default.
- W2992574621 hasLocation W29925746211 @default.
- W2992574621 hasOpenAccess W2992574621 @default.
- W2992574621 hasPrimaryLocation W29925746211 @default.
- W2992574621 hasRelatedWork W2002528230 @default.
- W2992574621 hasRelatedWork W2079614214 @default.
- W2992574621 hasRelatedWork W2187925944 @default.
- W2992574621 hasRelatedWork W2208448670 @default.
- W2992574621 hasRelatedWork W2220803960 @default.
- W2992574621 hasRelatedWork W2248972040 @default.
- W2992574621 hasRelatedWork W2255154918 @default.
- W2992574621 hasRelatedWork W2261697725 @default.
- W2992574621 hasRelatedWork W2272412753 @default.
- W2992574621 hasRelatedWork W2296838986 @default.
- W2992574621 hasRelatedWork W2444025595 @default.
- W2992574621 hasRelatedWork W2471372518 @default.
- W2992574621 hasRelatedWork W2473426100 @default.
- W2992574621 hasRelatedWork W2478081318 @default.
- W2992574621 hasRelatedWork W2500758374 @default.
- W2992574621 hasRelatedWork W2593189049 @default.
- W2992574621 hasRelatedWork W2797260991 @default.
- W2992574621 hasRelatedWork W2991655352 @default.
- W2992574621 hasRelatedWork W3048150148 @default.
- W2992574621 hasRelatedWork W3125137621 @default.
- W2992574621 hasVolume "3" @default.
- W2992574621 isParatext "false" @default.
- W2992574621 isRetracted "false" @default.
- W2992574621 magId "2992574621" @default.
- W2992574621 workType "article" @default.