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- W2994074870 abstract "The paper titled Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service. The objective of the study is to study the determinants of Service Recovery satisfaction and to find out the predominating influencing factor on Service Recovery satisfaction. Descriptive research design is used in the study. Primary data is collected from structured questionnaire. The sample size is 105 and it is collected based on Convenience technique. The tools used for analysis are Mean and Regression analysis. The findings of this study showed that among the factors, Empowerment, Feedback, Explanation and Tangibles influenced the service recovery satisfaction compared to the factors Communication and Atonement." @default.
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- W2994074870 title "An Empirical study on the factors affecting the Service Recovery Satisfaction in D.S.K Benelli Service" @default.
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