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- W2997667789 abstract "Abstract A water utility consists of different key components (to operate one or more water supply systems in its geographical jurisdiction), including water resources and environmental, physical assets, operations, public health, services, personnel, and finance. Performance of these components can be assessed using suitable performance indicators (PIs). Indicators should be cautiously selected based on their relevance, measurability, and comparability for both the inter‐utility benchmarking and Intra‐utility performance assessment. Inter‐utility benchmarking process may generate long documentation presenting the comparisons of several indicators. Conversely, performance indices are generated by aggregating the PIs at the component level, which are more convenient to top‐level utility's management, policy makers, and the general public. Operations managers are more engrossed in the underlying processes. Intra‐utility performance assessment informs about the performance of subcomponents for each water supply system operating in a utility's dominion. Knowledge shared in this article reveals that effective use of PIs can contribute to the overall sustainability of our water supply systems. More recent applications, (i) multilevel performance assessment, (ii) risk‐based benchmarking, and (iii) continuous performance improvement, are also discussed." @default.
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- W2997667789 date "2019-12-29" @default.
- W2997667789 modified "2023-10-14" @default.
- W2997667789 title "Water Supply Systems: Performance Indicators" @default.
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- W2997667789 doi "https://doi.org/10.1002/9781119300762.wsts0179" @default.
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