FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3005281253> ?p ?o ?g. }

• W3005281253 endingPage "102058" @default.
• W3005281253 startingPage "102058" @default.
• W3005281253 abstract "Abstract Customer participation is growing into a widespread phenomenon in the service context. Despite the inherent significance of customer expectations to service failures in the high-participation service context, scant research exists on studying the links among customer participation, customer expectation of service recovery, and service outcomes (e.g., word-of-mouth or WOM). Even more pressing is the lack of research on the type of service recovery that can countervail the inflated customer expectation of service recovery and restore service outcomes. This research demonstrates that high contribution of customers in the beginning of service provision procedure leads to high recovery expectations and low satisfaction. The results also support that co-created service recovery (CCS-R), as contrasted to firm and customer recoveries, has a greater positive effect on satisfaction. Further, the contrasting impacts of each service recovery type on positive and negative WOM are presented. An experiment was conducted using service failure and recovery scenarios. Regression analysis was used to test the hypotheses. The current research has some important implications for scholars and managers who wish to effectively recover failed high-participation service encounters." @default.
• W3005281253 created "2020-02-14" @default.
• W3005281253 creator A5027777250 @default.
• W3005281253 creator A5029173008 @default.
• W3005281253 creator A5030187869 @default.
• W3005281253 creator A5056630939 @default.
• W3005281253 date "2020-05-01" @default.
• W3005281253 modified "2023-10-12" @default.
• W3005281253 title "The journey from customer participation in service failure to co-creation in service recovery" @default.
• W3005281253 cites W1552948054 @default.
• W3005281253 cites W1813265994 @default.
• W3005281253 cites W1905526612 @default.
• W3005281253 cites W1934449103 @default.
• W3005281253 cites W1966032283 @default.
• W3005281253 cites W1970718009 @default.
• W3005281253 cites W1973817125 @default.
• W3005281253 cites W1991347750 @default.
• W3005281253 cites W2021606694 @default.
• W3005281253 cites W2022531200 @default.
• W3005281253 cites W2031976495 @default.
• W3005281253 cites W2034725519 @default.
• W3005281253 cites W2038712546 @default.
• W3005281253 cites W2055615401 @default.
• W3005281253 cites W2057244693 @default.
• W3005281253 cites W2062193161 @default.
• W3005281253 cites W2065517342 @default.
• W3005281253 cites W2069703810 @default.
• W3005281253 cites W2074932610 @default.
• W3005281253 cites W2080095590 @default.
• W3005281253 cites W2082576224 @default.
• W3005281253 cites W2088697777 @default.
• W3005281253 cites W2120523603 @default.
• W3005281253 cites W2122276976 @default.
• W3005281253 cites W2126840412 @default.
• W3005281253 cites W2133844128 @default.
• W3005281253 cites W2135526934 @default.
• W3005281253 cites W2148646703 @default.
• W3005281253 cites W2170512058 @default.
• W3005281253 cites W2253805123 @default.
• W3005281253 cites W2285317706 @default.
• W3005281253 cites W2299562724 @default.
• W3005281253 cites W2336205482 @default.
• W3005281253 cites W2339020020 @default.
• W3005281253 cites W2339227136 @default.
• W3005281253 cites W2339227421 @default.
• W3005281253 cites W2423626861 @default.
• W3005281253 cites W2549331931 @default.
• W3005281253 cites W2560026790 @default.
• W3005281253 cites W2587269996 @default.
• W3005281253 cites W2591986789 @default.
• W3005281253 cites W2604594381 @default.
• W3005281253 cites W2610569833 @default.
• W3005281253 cites W2735942009 @default.
• W3005281253 cites W2757534035 @default.
• W3005281253 cites W2762044846 @default.
• W3005281253 cites W2788280559 @default.
• W3005281253 cites W2990265365 @default.
• W3005281253 cites W4231536446 @default.
• W3005281253 cites W4233457423 @default.
• W3005281253 cites W4235459023 @default.
• W3005281253 cites W4251859756 @default.
• W3005281253 doi "https://doi.org/10.1016/j.jretconser.2020.102058" @default.
• W3005281253 hasPublicationYear "2020" @default.
• W3005281253 type Work @default.
• W3005281253 sameAs 3005281253 @default.
• W3005281253 citedByCount "47" @default.
• W3005281253 countsByYear W30052812532020 @default.
• W3005281253 countsByYear W30052812532021 @default.
• W3005281253 countsByYear W30052812532022 @default.
• W3005281253 countsByYear W30052812532023 @default.
• W3005281253 crossrefType "journal-article" @default.
• W3005281253 hasAuthorship W3005281253A5027777250 @default.
• W3005281253 hasAuthorship W3005281253A5029173008 @default.
• W3005281253 hasAuthorship W3005281253A5030187869 @default.
• W3005281253 hasAuthorship W3005281253A5056630939 @default.
• W3005281253 hasConcept C140781008 @default.
• W3005281253 hasConcept C144133560 @default.
• W3005281253 hasConcept C162853370 @default.
• W3005281253 hasConcept C195094911 @default.
• W3005281253 hasConcept C2775902765 @default.
• W3005281253 hasConcept C2780378061 @default.
• W3005281253 hasConcept C2781155252 @default.
• W3005281253 hasConcept C33756811 @default.
• W3005281253 hasConcept C61063171 @default.
• W3005281253 hasConcept C68595000 @default.
• W3005281253 hasConceptScore W3005281253C140781008 @default.
• W3005281253 hasConceptScore W3005281253C144133560 @default.
• W3005281253 hasConceptScore W3005281253C162853370 @default.
• W3005281253 hasConceptScore W3005281253C195094911 @default.
• W3005281253 hasConceptScore W3005281253C2775902765 @default.
• W3005281253 hasConceptScore W3005281253C2780378061 @default.
• W3005281253 hasConceptScore W3005281253C2781155252 @default.
• W3005281253 hasConceptScore W3005281253C33756811 @default.
• W3005281253 hasConceptScore W3005281253C61063171 @default.
• W3005281253 hasConceptScore W3005281253C68595000 @default.
• W3005281253 hasLocation W30052812531 @default.
• W3005281253 hasOpenAccess W3005281253 @default.
• W3005281253 hasPrimaryLocation W30052812531 @default.

• next