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- W3007039837 abstract "Higher education is enduring fundamental changes all over the world - universities are experimenting with new ways of funding and forging partnerships with private companies, competition is fiercer than ever before. All these changes indicate that higher education is becoming an industry. In order to succeed, institutions of higher education have to be more alike to profit oriented organizations - they have to understand their business process and, even more, know how to enhance an manage their performance. Thus, to manage their business performance higher education institutions have to define key performance indicators in accordance with their characteristics. This paper depicts the process of defining key performance indicators for higher education, based upon BSC methodology and CMMI conception. Once determined, key performance indicators become a basis for improving control of use of organizational resources, quality of business results and for aligning business strategy with business technology." @default.
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- W3007039837 date "2010-01-01" @default.
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- W3007039837 title "Key performance indicators for higher education" @default.
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