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- W3008233700 abstract "Recently, chatbots have become one of the most developed artificial intelligence-based applications in terms of numbers. In addition to providing 24-hour online user assistance, a chatbot can be integrated with marketing strategies to improve product exposure and increase conversion rates. In a museum, customer service staff usually spend considerable amounts of time responding to questions regarding opening hours, ticket prices, transportation modes, and exhibition information. Among these questions, 80% are routine and repetitive. If a chatbot can be used to answer these questions, in addition to reducing demand on human resources, museums can integrate chatbots with their online learning resources to provide detailed knowledge and personalized question and answer services." @default.
- W3008233700 created "2020-03-06" @default.
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- W3008233700 date "2020-01-01" @default.
- W3008233700 modified "2023-10-16" @default.
- W3008233700 title "Chatbots for Smart Customer Services on Official Museum Websites" @default.
- W3008233700 doi "https://doi.org/10.1007/978-981-15-3250-4_34" @default.
- W3008233700 hasPublicationYear "2020" @default.
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