FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3008486095> ?p ?o ?g. }

• W3008486095 endingPage "472" @default.
• W3008486095 startingPage "455" @default.
• W3008486095 abstract "Purpose The purpose of this paper is to propose a service quality measuring and evaluating framework for courses that are not part of the regular end-of-semester course evaluation system because of their special characteristics. The results of an academic year-long application are also to be demonstrated. Design/methodology/approach Based on the SERVQUAL methodology and specific models proposed in the literature, altogether 26 statements related to project works were formulated, in case of which, students rated both the importance and performance addressed in each statement on a seven-point Likert scale. With an average 68 per cent response rate and more than 500 filled out questionnaires, importance-performance analyses complemented with statistical analysis were executed to investigate whether there are any differences between the different levels of project work courses, programmes, levels of studies and sub-departments. These results were then followed by focus group interviews by further addressing the importance issues. Findings Based on the joint conclusions drawn from the statistical analyses and extracted from focus groups, those statements were highlighted that can be considered as dealing with critical to quality issues. The results have been utilized to adjust the questionnaire according to the “voice of students”. Research limitations/implications A complex approach is adopted to measure and evaluate service quality on a course level in the form of a post-course questionnaire. The first results lay the foundation for managerial decisions related to project work courses and supervising processes according to the plan–do–check–act philosophy. Originality/value During project works, students can master the necessary professional knowledge and those inevitable soft skills that are needed to be successful in the labour market. Therefore, the measurement and evaluation of project work courses may provide new information on course-level service quality and may be linked to total student experience results." @default.
• W3008486095 created "2020-03-06" @default.
• W3008486095 creator A5000099406 @default.
• W3008486095 creator A5031757130 @default.
• W3008486095 date "2019-12-09" @default.
• W3008486095 modified "2023-09-26" @default.
• W3008486095 title "Listening to the voice of students, developing a service quality measuring and evaluating framework for a special course" @default.
• W3008486095 cites W133960243 @default.
• W3008486095 cites W1588629993 @default.
• W3008486095 cites W1754927884 @default.
• W3008486095 cites W1965207000 @default.
• W3008486095 cites W1976062329 @default.
• W3008486095 cites W1978241442 @default.
• W3008486095 cites W1979741090 @default.
• W3008486095 cites W1984243459 @default.
• W3008486095 cites W1992888550 @default.
• W3008486095 cites W2016561399 @default.
• W3008486095 cites W2024437088 @default.
• W3008486095 cites W2025033433 @default.
• W3008486095 cites W2025686386 @default.
• W3008486095 cites W2026022395 @default.
• W3008486095 cites W2034786819 @default.
• W3008486095 cites W2035667046 @default.
• W3008486095 cites W2038961203 @default.
• W3008486095 cites W2046721844 @default.
• W3008486095 cites W2047655725 @default.
• W3008486095 cites W2057416202 @default.
• W3008486095 cites W2058935968 @default.
• W3008486095 cites W2062964696 @default.
• W3008486095 cites W2065550942 @default.
• W3008486095 cites W2072716722 @default.
• W3008486095 cites W2085821040 @default.
• W3008486095 cites W2090477137 @default.
• W3008486095 cites W2095021061 @default.
• W3008486095 cites W2122192803 @default.
• W3008486095 cites W2160411078 @default.
• W3008486095 cites W2237670839 @default.
• W3008486095 cites W2258646925 @default.
• W3008486095 cites W2304612999 @default.
• W3008486095 cites W2344435249 @default.
• W3008486095 cites W2402190689 @default.
• W3008486095 cites W2917859102 @default.
• W3008486095 doi "https://doi.org/10.1108/ijqss-02-2019-0025" @default.
• W3008486095 hasPublicationYear "2019" @default.
• W3008486095 type Work @default.
• W3008486095 sameAs 3008486095 @default.
• W3008486095 citedByCount "12" @default.
• W3008486095 countsByYear W30084860952021 @default.
• W3008486095 countsByYear W30084860952022 @default.
• W3008486095 countsByYear W30084860952023 @default.
• W3008486095 crossrefType "journal-article" @default.
• W3008486095 hasAuthorship W3008486095A5000099406 @default.
• W3008486095 hasAuthorship W3008486095A5031757130 @default.
• W3008486095 hasConcept C105776082 @default.
• W3008486095 hasConcept C11012388 @default.
• W3008486095 hasConcept C111472728 @default.
• W3008486095 hasConcept C121332964 @default.
• W3008486095 hasConcept C136703025 @default.
• W3008486095 hasConcept C138496976 @default.
• W3008486095 hasConcept C138885662 @default.
• W3008486095 hasConcept C140781008 @default.
• W3008486095 hasConcept C144133560 @default.
• W3008486095 hasConcept C15744967 @default.
• W3008486095 hasConcept C162853370 @default.
• W3008486095 hasConcept C177291462 @default.
• W3008486095 hasConcept C2776950860 @default.
• W3008486095 hasConcept C2778755073 @default.
• W3008486095 hasConcept C2779530757 @default.
• W3008486095 hasConcept C2780378061 @default.
• W3008486095 hasConcept C41008148 @default.
• W3008486095 hasConcept C46312422 @default.
• W3008486095 hasConcept C509550671 @default.
• W3008486095 hasConcept C62520636 @default.
• W3008486095 hasConcept C71924100 @default.
• W3008486095 hasConcept C77805123 @default.
• W3008486095 hasConceptScore W3008486095C105776082 @default.
• W3008486095 hasConceptScore W3008486095C11012388 @default.
• W3008486095 hasConceptScore W3008486095C111472728 @default.
• W3008486095 hasConceptScore W3008486095C121332964 @default.
• W3008486095 hasConceptScore W3008486095C136703025 @default.
• W3008486095 hasConceptScore W3008486095C138496976 @default.
• W3008486095 hasConceptScore W3008486095C138885662 @default.
• W3008486095 hasConceptScore W3008486095C140781008 @default.
• W3008486095 hasConceptScore W3008486095C144133560 @default.
• W3008486095 hasConceptScore W3008486095C15744967 @default.
• W3008486095 hasConceptScore W3008486095C162853370 @default.
• W3008486095 hasConceptScore W3008486095C177291462 @default.
• W3008486095 hasConceptScore W3008486095C2776950860 @default.
• W3008486095 hasConceptScore W3008486095C2778755073 @default.
• W3008486095 hasConceptScore W3008486095C2779530757 @default.
• W3008486095 hasConceptScore W3008486095C2780378061 @default.
• W3008486095 hasConceptScore W3008486095C41008148 @default.
• W3008486095 hasConceptScore W3008486095C46312422 @default.
• W3008486095 hasConceptScore W3008486095C509550671 @default.
• W3008486095 hasConceptScore W3008486095C62520636 @default.
• W3008486095 hasConceptScore W3008486095C71924100 @default.
• W3008486095 hasConceptScore W3008486095C77805123 @default.
• W3008486095 hasIssue "4" @default.

• next