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- W3009662007 abstract "Customer Relationship Management (CRM) systems require extensive configuration during which users come into extensive contact with the technical implementation team. Previous research examining oth..." @default.
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- W3009662007 date "2002-07-01" @default.
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- W3009662007 title "Implementation Team Responsiveness and User Evaluation of Customer Relationship Management" @default.
- W3009662007 doi "https://doi.org/10.5555/1289740.1289744" @default.
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