Matches in SemOpenAlex for { <https://semopenalex.org/work/W3016074518> ?p ?o ?g. }
Showing items 1 to 91 of
91
with 100 items per page.
- W3016074518 abstract "This study examines the consumer satisfaction and performance of firms in the service sector in response to reputation shocks caused by random and exogenous air pollution events. The study incorporates machine learning techniques, such as social media sentiment analysis and topic modelling, to analyze review texts and show that pollution shocks during haze episodes lead to significant decreases in consumer satisfaction, which can be explained by the changes in consumers’ mood rather than service quality. Moreover, while the level of consumer satisfaction immediately reverts to and then exceeds previous levels after the haze dissipates, such improvement in service quality is not persistent in the long run. The underlying mechanism is that firms with managers closely monitoring customer reviews and actively responding to negative feedback show significant improvements following a temporary reputation crisis due to a pollution shock. Our findings provide novel empirical evidence on how drivers of organizational reputation change in times of crisis and highlight the importance of realizing deficiencies in operation even in the absence of negative shocks." @default.
- W3016074518 created "2020-04-17" @default.
- W3016074518 creator A5041398806 @default.
- W3016074518 creator A5069664505 @default.
- W3016074518 creator A5076309222 @default.
- W3016074518 date "2018-01-01" @default.
- W3016074518 modified "2023-09-27" @default.
- W3016074518 title "Blessing in Disguise? Environmental Shocks and Performance Enhancement" @default.
- W3016074518 doi "https://doi.org/10.2139/ssrn.3218812" @default.
- W3016074518 hasPublicationYear "2018" @default.
- W3016074518 type Work @default.
- W3016074518 sameAs 3016074518 @default.
- W3016074518 citedByCount "3" @default.
- W3016074518 countsByYear W30160745182017 @default.
- W3016074518 countsByYear W30160745182020 @default.
- W3016074518 countsByYear W30160745182021 @default.
- W3016074518 crossrefType "journal-article" @default.
- W3016074518 hasAuthorship W3016074518A5041398806 @default.
- W3016074518 hasAuthorship W3016074518A5069664505 @default.
- W3016074518 hasAuthorship W3016074518A5076309222 @default.
- W3016074518 hasConcept C111472728 @default.
- W3016074518 hasConcept C112698675 @default.
- W3016074518 hasConcept C126322002 @default.
- W3016074518 hasConcept C138885662 @default.
- W3016074518 hasConcept C140781008 @default.
- W3016074518 hasConcept C144133560 @default.
- W3016074518 hasConcept C15744967 @default.
- W3016074518 hasConcept C162324750 @default.
- W3016074518 hasConcept C162853370 @default.
- W3016074518 hasConcept C166957645 @default.
- W3016074518 hasConcept C17744445 @default.
- W3016074518 hasConcept C191511416 @default.
- W3016074518 hasConcept C199539241 @default.
- W3016074518 hasConcept C2776195157 @default.
- W3016074518 hasConcept C2779530757 @default.
- W3016074518 hasConcept C2780378061 @default.
- W3016074518 hasConcept C2780733359 @default.
- W3016074518 hasConcept C2781300812 @default.
- W3016074518 hasConcept C48798503 @default.
- W3016074518 hasConcept C71924100 @default.
- W3016074518 hasConcept C77805123 @default.
- W3016074518 hasConcept C95457728 @default.
- W3016074518 hasConceptScore W3016074518C111472728 @default.
- W3016074518 hasConceptScore W3016074518C112698675 @default.
- W3016074518 hasConceptScore W3016074518C126322002 @default.
- W3016074518 hasConceptScore W3016074518C138885662 @default.
- W3016074518 hasConceptScore W3016074518C140781008 @default.
- W3016074518 hasConceptScore W3016074518C144133560 @default.
- W3016074518 hasConceptScore W3016074518C15744967 @default.
- W3016074518 hasConceptScore W3016074518C162324750 @default.
- W3016074518 hasConceptScore W3016074518C162853370 @default.
- W3016074518 hasConceptScore W3016074518C166957645 @default.
- W3016074518 hasConceptScore W3016074518C17744445 @default.
- W3016074518 hasConceptScore W3016074518C191511416 @default.
- W3016074518 hasConceptScore W3016074518C199539241 @default.
- W3016074518 hasConceptScore W3016074518C2776195157 @default.
- W3016074518 hasConceptScore W3016074518C2779530757 @default.
- W3016074518 hasConceptScore W3016074518C2780378061 @default.
- W3016074518 hasConceptScore W3016074518C2780733359 @default.
- W3016074518 hasConceptScore W3016074518C2781300812 @default.
- W3016074518 hasConceptScore W3016074518C48798503 @default.
- W3016074518 hasConceptScore W3016074518C71924100 @default.
- W3016074518 hasConceptScore W3016074518C77805123 @default.
- W3016074518 hasConceptScore W3016074518C95457728 @default.
- W3016074518 hasLocation W30160745181 @default.
- W3016074518 hasOpenAccess W3016074518 @default.
- W3016074518 hasPrimaryLocation W30160745181 @default.
- W3016074518 hasRelatedWork W1975269531 @default.
- W3016074518 hasRelatedWork W2030477245 @default.
- W3016074518 hasRelatedWork W2033360656 @default.
- W3016074518 hasRelatedWork W2055338884 @default.
- W3016074518 hasRelatedWork W2172073309 @default.
- W3016074518 hasRelatedWork W2518309243 @default.
- W3016074518 hasRelatedWork W2563790680 @default.
- W3016074518 hasRelatedWork W2588204583 @default.
- W3016074518 hasRelatedWork W2757757535 @default.
- W3016074518 hasRelatedWork W2790319550 @default.
- W3016074518 hasRelatedWork W2896676865 @default.
- W3016074518 hasRelatedWork W3005876799 @default.
- W3016074518 hasRelatedWork W3020916855 @default.
- W3016074518 hasRelatedWork W3041573554 @default.
- W3016074518 hasRelatedWork W3086464260 @default.
- W3016074518 hasRelatedWork W3094347539 @default.
- W3016074518 hasRelatedWork W3122238417 @default.
- W3016074518 hasRelatedWork W3194383188 @default.
- W3016074518 hasRelatedWork W3197969277 @default.
- W3016074518 hasRelatedWork W577952015 @default.
- W3016074518 isParatext "false" @default.
- W3016074518 isRetracted "false" @default.
- W3016074518 magId "3016074518" @default.
- W3016074518 workType "article" @default.