Matches in SemOpenAlex for { <https://semopenalex.org/work/W3016892019> ?p ?o ?g. }
- W3016892019 abstract "Service providers personality traits is one of important determinants to deliver proper service to customers to make them satisfied in service delivery. Despite numerous studies on personality traits and emotional labor, little empirical work has been conducted to investigate the causal effects of hotel middle managers' personality traits on their commitment to the hospitality industry. Thus, this study aims to examine the effects of hotel middle managers' personality on two dimensions of commitments: organizational commitment and service quality commitment meditated by emotional variables: emotional labor and emotional exhaustion. The sample of this study consists of 266 department managers from full-service hotels in a metropolitan city in the Southern United States. The results confirmed the significant role of hotel middle managers' personality traits, especially expressive personality, in organizational commitment and service quality commitment. Hotel operators should foster a work setting that consistently promotes congruent emotions via regular training and screening to reducing employees' emotional exhaustion, increasing organizational commitment and service quality commitment, ultimately, reducing employees' turnover intentions." @default.
- W3016892019 created "2020-04-24" @default.
- W3016892019 creator A5056046398 @default.
- W3016892019 creator A5056371176 @default.
- W3016892019 creator A5056514295 @default.
- W3016892019 creator A5078373055 @default.
- W3016892019 creator A5090330756 @default.
- W3016892019 date "2020-05-15" @default.
- W3016892019 modified "2023-09-24" @default.
- W3016892019 title "The Role of Personality Traits Toward Organizational Commitments and Service Quality Commitments" @default.
- W3016892019 cites W1490676200 @default.
- W3016892019 cites W1540489362 @default.
- W3016892019 cites W1540703167 @default.
- W3016892019 cites W1567193531 @default.
- W3016892019 cites W1965645791 @default.
- W3016892019 cites W1966245877 @default.
- W3016892019 cites W1968681351 @default.
- W3016892019 cites W1972213791 @default.
- W3016892019 cites W1974674997 @default.
- W3016892019 cites W1976083394 @default.
- W3016892019 cites W1980470076 @default.
- W3016892019 cites W1981202460 @default.
- W3016892019 cites W1985156730 @default.
- W3016892019 cites W1987404532 @default.
- W3016892019 cites W1990199118 @default.
- W3016892019 cites W2000347257 @default.
- W3016892019 cites W2004232934 @default.
- W3016892019 cites W2004753528 @default.
- W3016892019 cites W2006618051 @default.
- W3016892019 cites W2006894035 @default.
- W3016892019 cites W2007958722 @default.
- W3016892019 cites W2010254810 @default.
- W3016892019 cites W2016699890 @default.
- W3016892019 cites W2018365714 @default.
- W3016892019 cites W2019369115 @default.
- W3016892019 cites W2021391711 @default.
- W3016892019 cites W2022472850 @default.
- W3016892019 cites W2024509488 @default.
- W3016892019 cites W2026677678 @default.
- W3016892019 cites W2028318746 @default.
- W3016892019 cites W2031055029 @default.
- W3016892019 cites W2038054630 @default.
- W3016892019 cites W2040707744 @default.
- W3016892019 cites W2041090984 @default.
- W3016892019 cites W2048878553 @default.
- W3016892019 cites W2050649818 @default.
- W3016892019 cites W2055582888 @default.
- W3016892019 cites W2055733360 @default.
- W3016892019 cites W2057583389 @default.
- W3016892019 cites W2058252010 @default.
- W3016892019 cites W2062095148 @default.
- W3016892019 cites W2065107178 @default.
- W3016892019 cites W2066302793 @default.
- W3016892019 cites W2071287540 @default.
- W3016892019 cites W2072839215 @default.
- W3016892019 cites W2073063571 @default.
- W3016892019 cites W2073785864 @default.
- W3016892019 cites W2074139218 @default.
- W3016892019 cites W2075565620 @default.
- W3016892019 cites W2076025404 @default.
- W3016892019 cites W2076800099 @default.
- W3016892019 cites W2093981945 @default.
- W3016892019 cites W2094892789 @default.
- W3016892019 cites W2096658341 @default.
- W3016892019 cites W2098661567 @default.
- W3016892019 cites W2099059170 @default.
- W3016892019 cites W2099068279 @default.
- W3016892019 cites W2102923603 @default.
- W3016892019 cites W2111970288 @default.
- W3016892019 cites W2120857134 @default.
- W3016892019 cites W2122912498 @default.
- W3016892019 cites W2125495071 @default.
- W3016892019 cites W2134454747 @default.
- W3016892019 cites W2138719463 @default.
- W3016892019 cites W2139564267 @default.
- W3016892019 cites W2143275492 @default.
- W3016892019 cites W2144422130 @default.
- W3016892019 cites W2144816256 @default.
- W3016892019 cites W2146050051 @default.
- W3016892019 cites W2153263520 @default.
- W3016892019 cites W2156673728 @default.
- W3016892019 cites W2158403055 @default.
- W3016892019 cites W2164406837 @default.
- W3016892019 cites W2167445866 @default.
- W3016892019 cites W2167639026 @default.
- W3016892019 cites W2171573269 @default.
- W3016892019 cites W2266107683 @default.
- W3016892019 cites W2298397311 @default.
- W3016892019 cites W2304936040 @default.
- W3016892019 cites W2321492985 @default.
- W3016892019 cites W2621498318 @default.
- W3016892019 cites W2801763775 @default.
- W3016892019 cites W2955669447 @default.
- W3016892019 cites W3124914435 @default.
- W3016892019 cites W4213284804 @default.
- W3016892019 cites W4230637740 @default.
- W3016892019 cites W4231760770 @default.
- W3016892019 cites W4236046505 @default.
- W3016892019 cites W4239165255 @default.
- W3016892019 cites W4240091838 @default.