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• W3020254813 abstract "Purpose The purpose of this paper is to explore and establish key performance indicators that could be considered towards improving the delivery of waste management (WM) services in public hospitals. Design/methodology/approach An exploratory sequential mixed-methods approach was adopted for this study. This involved two phases of data collection and analysis. Specifically, interviews in selected case studies hospitals and a general questionnaire survey. Partial least squares structural equation modelling was used to model the relationships among the performance variables. An expanded balanced scorecard typology was used to categorize performance variables. Findings The results demonstrate that quality and internal business strategic indicators have a significant influence on WM performance. By implication, public hospital managers would be well advised to invest resources in improving internal business operations, learning and growths, as well as prioritizing finance in the process of managing healthcare waste. Practical implications The developed WM structural model can be used to identify performance indicators that can be incorporated into public hospitals’ WM strategy to improve performance leading to a decent healthcare environment. Originality/value The majority of studies have centered on the knowledge and practices of healthcare WM. This study extends the knowledge of healthcare WM literature from the perspective of FM performance measurement. The developed model of the study is invaluable to many developing countries that are faced with the challenge of improving WM practices." @default.
• W3020254813 created "2020-05-01" @default.
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• W3020254813 date "2020-04-15" @default.
• W3020254813 modified "2023-10-14" @default.
• W3020254813 title "Modelling the performance of waste management services in Ghana’s public hospitals" @default.
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• W3020254813 doi "https://doi.org/10.1108/f-08-2019-0086" @default.
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