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- W3020852008 abstract "This chapter is about the history and the different approaches of business process management with a focus on Total Quality Management (TQM) and Business Process Reengineering (BPR). Another aspect covered in the chapter is the concept of process-oriented organizations.This chapter covers general basic principles of Business Process Management (BPM). To find the roots of today's BPM, one usually ends up with TQM and BPR. According to TQM, the purpose of an organization is to stay in business, so its focus is on preservation, so that it can contribute stability to the collective, provide customers with products and services, and offer an environment in which the employees of an organization can develop themselves. In the 1990s, the attention shifted from TQM to BPR. The goal is to achieve huge progress with regard to cost reduction and quality improvement and not small, incremental steps that take too long overall and thus can jeopardize the existence of the enterprise. In most cases, organizations have a function-focused structure. Business processes are orthogonal to this structure. Alignment along functions is also referred to as vertical structure, and along the business processes as horizontal structure. In a process-focused organization, the function structure takes a backseat or doesn't exist at all. Technology also plays a special role in a process-focused organization. IT must provide the following for business processes." @default.
- W3020852008 created "2020-05-13" @default.
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- W3020852008 date "2016-01-01" @default.
- W3020852008 modified "2023-09-23" @default.
- W3020852008 title "Basic Principles of Business Process Management" @default.
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- W3020852008 doi "https://doi.org/10.1016/b978-0-12-805352-2.00004-2" @default.
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