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• W3021501825 abstract "This paper explores the possibilities of benchmarking technical services operations and collections in veterinary libraries. Collections are areas most often measured in surveys by numbers alone. A technical services operation involves much more than those final tallies. Benchmarking is a means of identifying best practice in those processes to improve performance. This paper focuses on the intersection between collection development and acquisitions. Specifically, how do libraries identify, select and acquire materials (in all formats) in veterinary medicine? How well plans work for print materials in veterinary libraries? What other methods are used to identify and acquire veterinary resources? Possible measurements include: total amount of veterinary materials added, number of materials acquired through approval plans, number of materials acquired through other means, and number of staff/librarians involved in process of discovery. According to the Medical Library Association website: “Benchmarking is a structured improvement process you can use to determine and implement a ‘better way’ to do a job, a technique that provides you with a common measuring stick to evaluate process performance.” Benchmarking studies are most often undertaken to improve direct client services such as reference and interlibrary lending. These are areas in which performance (and improvement) are most visible to both clients and management. Collections are most often measured in surveys by numbers alone: number of monographic titles owned/added/withdrawn, number of current subscriptions, total number of volumes, etc. A technical services operation involves much more than those final tallies. There are a myriad of processes in a single library’s technical services department, and despite similarities of operations, processes differ from library to library. Benchmarking is a means of identifying best practice in those processes to improve performance. One of the first steps in benchmarking technical services operations is narrowing the scope of the initial benchmarking project. Most sources advise potential bench markers to select a process using the following criteria: • Is it important to stake-holders? • Does it face external competition? • Does it emphasize the librarian’s skills? • Can it be improved? Bindery processes, while important to preservation of printed material, are less obvious to stake-holders, are already out-sourced to commercial binders, and do not need a librarian’s skills. Cataloging processes are somewhat site-specific, since they are tied to the automated library system used by a library, but meet some of the above criteria. Cataloging makes the information in a collection accessible to users, and although often outsourced in large libraries, access can be enhanced by using a librarian’s skill in additional subject analysis. Collection development is an area that meets all of the criteria. The purchase of library materials is very important to stake-holders, and to decide what to purchase requires knowledge of users’ interests. Most libraries use approval plans from commercial vendors (the external competition), but can these vendors find and offer everything in such a specialized area as animal health? We believe that a vendor does not offer everything and that the librarian’s skills can help discover resources. This paper proposes a benchmarking study to look at the intersection between collection development and acquisitions in veterinary libraries. Specifically, how do libraries identify, select and acquire materials -in all formatsin veterinary medicine? Do approval plans work for print materials in veterinary libraries? What other methods are used to identify and acquire veterinary resources? Possible measurements include: total amount of animal-related resources added, number of titles acquired through approval plans, number of resources acquired through other means, and number of staff/librarians involved in the process of discovery. Why propose this benchmarking study? One reason is that we found what we believe to be a gap in our performance, and we are looking for a means of improvement. This was graphically illustrated to us in the last year. The General Libraries at Texas A&M University suggested that we join with them in using their approval vendor (Blackwell). In the past we primarily used Majors Scientific Books for approvals, but knowing they covered only the major publishers in veterinary medicine, we also had a Blackwell approval plan for printed form notification (forms) only. We agreed to the proposal, but asked Blackwell to cancel our old profile, since we suspected it was too narrow. We put together a new profile with three divisions. The first division was the strictly veterinary medicine-one for which we would receive books directly. The second division was the animal-related-one for which we would" @default.
• W3021501825 created "2020-05-13" @default.
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• W3021501825 date "2006-01-01" @default.
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• W3021501825 title "Benchmarking: pathway to knowledge sharing." @default.
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