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- W3022300142 abstract "It is a key concern for all business, especially for transportation industry to provide a good service quality. Customer satisfaction may determine the success or failure of a business. Bus transport service need to satisfy their customer in order to be competitive in the place they are engaged. Best service quality provided would ensure a high market share and substantial return. It is important for banks to provide contemporary services for providing better service quality for customer satisfaction. Therefore, the Bus transport service needs to understand the dimensions and through it customers use to judge service quality and enhance service quality. This paper compare the service quality of the public sector (K S R T C) and private sector bus transport service and analyze the factor which leads to the service quality of Bus transport service. To understand the service, suggests the Bus transport service providers to increase the customer satisfaction and service quality." @default.
- W3022300142 created "2020-05-13" @default.
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- W3022300142 date "2020-03-28" @default.
- W3022300142 modified "2023-09-26" @default.
- W3022300142 title "A Comparative Study on Service Quality Between Public Sector and Private Sector Transport Service in Kerala" @default.
- W3022300142 hasPublicationYear "2020" @default.
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