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- W3022769593 abstract "Kids Helpline offers Australia’s largest youth counselling service, which received 340,000 direct contacts in 2017 alone. While help seeking amongst young Australians, aged 5-25 years is on the rise helpline resourcing and funding is limited. Thus, 54% of all direct contacts to Kids Helpline remain unanswered. Meanwhile, Kids Helpline has seen a significant shift of support-seekers from traditional phone counselling to online technologies such as chat, or email, which provides a great potential for the service to increase its accessibility via alternative media. To increase access to counselling services by implementing innovative digital health technologies. A review of current help-seeking trends and available resources, provided by organisations worldwide is followed by a series of participatory design workshops, to conceptualise a new resource. Two digital resources are developed, which aim to reshape the way young Australians receive support: The Breakup Shakeup app uses behavioural activation to assist young people after a relationship breakup. The ToolKit app utilises Education, Activity Scheduling, monitoring and a wealth of CBT- based approaches to increase agency and self-efficacy in young people with mental health concerns. This presentation will outline key learnings concerning how modern technology is being used to support help-seeking by children and young people and to strengthen counselling practice." @default.
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- W3022769593 date "2018-01-01" @default.
- W3022769593 modified "2023-09-27" @default.
- W3022769593 title "Implementation of digital innovation in Australia’s largest national youth counselling service" @default.
- W3022769593 hasPublicationYear "2018" @default.
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