FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3023174063> ?p ?o ?g. }

• W3023174063 endingPage "458" @default.
• W3023174063 startingPage "438" @default.
• W3023174063 abstract "Purpose Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties. The present study investigates how customers' outsourcing decisions affect the formation of the waiting experience with the focal service provider, by which the objective waiting time, environmental quality and interactional quality act as focal drivers. Design/methodology/approach To test our hypotheses in the context of cancer care, we gathered process data and experience data by means of a patient observation template ( n = 640) and a patient survey ( n = 487). The combined data ( n = 377) were analyzed using Bayesian models. Findings This study shows that opting for a service triad (i.e. outsourcing non-core services to a third party) deduces customers' attention away from the objective waiting time with the focal service provider but not from the environmental and interactional quality offered by the focal service provider. When the type of service triad coordination is considered, we observe similar effects for a focal service provider-coordinated service triad while in a customer-coordinated service triad the interactional quality is the sole experience driver of waiting experiences that remains significant. Originality/value By investigating the implications of customer participation in the decision-making about outsourcing parts of the service delivery process to third parties, this research contributes to the service design, service triad and service operations literature. Specifically, this study shows that customer outsourcing decisions impact waiting experience formation with the focal service provider." @default.
• W3023174063 created "2020-05-13" @default.
• W3023174063 creator A5014105234 @default.
• W3023174063 creator A5017812003 @default.
• W3023174063 creator A5030589438 @default.
• W3023174063 creator A5085268699 @default.
• W3023174063 creator A5089752888 @default.
• W3023174063 date "2020-06-25" @default.
• W3023174063 modified "2023-09-23" @default.
• W3023174063 title "Implications of customer participation in outsourcing non-core services to third parties" @default.
• W3023174063 cites W1574062176 @default.
• W3023174063 cites W1865582413 @default.
• W3023174063 cites W1965047802 @default.
• W3023174063 cites W1965362437 @default.
• W3023174063 cites W1969479032 @default.
• W3023174063 cites W1988375046 @default.
• W3023174063 cites W2004071673 @default.
• W3023174063 cites W2005215882 @default.
• W3023174063 cites W2008992734 @default.
• W3023174063 cites W2010058646 @default.
• W3023174063 cites W2012746252 @default.
• W3023174063 cites W2027020992 @default.
• W3023174063 cites W2041527120 @default.
• W3023174063 cites W2050009267 @default.
• W3023174063 cites W2057864696 @default.
• W3023174063 cites W2062337042 @default.
• W3023174063 cites W2063630909 @default.
• W3023174063 cites W2071552917 @default.
• W3023174063 cites W2072595111 @default.
• W3023174063 cites W2092926422 @default.
• W3023174063 cites W2117842718 @default.
• W3023174063 cites W2130355173 @default.
• W3023174063 cites W2135173663 @default.
• W3023174063 cites W2137972155 @default.
• W3023174063 cites W2140761431 @default.
• W3023174063 cites W2152815552 @default.
• W3023174063 cites W2159852136 @default.
• W3023174063 cites W2163024521 @default.
• W3023174063 cites W2163741736 @default.
• W3023174063 cites W2166649938 @default.
• W3023174063 cites W2422895071 @default.
• W3023174063 cites W2487403392 @default.
• W3023174063 cites W2494563153 @default.
• W3023174063 cites W2521680566 @default.
• W3023174063 cites W2579555219 @default.
• W3023174063 cites W2590865970 @default.
• W3023174063 cites W2604594381 @default.
• W3023174063 cites W2751330839 @default.
• W3023174063 cites W2761271797 @default.
• W3023174063 cites W2784087631 @default.
• W3023174063 cites W2789461159 @default.
• W3023174063 cites W2883334864 @default.
• W3023174063 cites W2898123646 @default.
• W3023174063 cites W2923946731 @default.
• W3023174063 cites W3124397793 @default.
• W3023174063 cites W3124898737 @default.
• W3023174063 cites W4235459023 @default.
• W3023174063 cites W4239548313 @default.
• W3023174063 cites W4243667233 @default.
• W3023174063 doi "https://doi.org/10.1108/josm-09-2019-0295" @default.
• W3023174063 hasPublicationYear "2020" @default.
• W3023174063 type Work @default.
• W3023174063 sameAs 3023174063 @default.
• W3023174063 citedByCount "4" @default.
• W3023174063 countsByYear W30231740632021 @default.
• W3023174063 countsByYear W30231740632022 @default.
• W3023174063 countsByYear W30231740632023 @default.
• W3023174063 crossrefType "journal-article" @default.
• W3023174063 hasAuthorship W3023174063A5014105234 @default.
• W3023174063 hasAuthorship W3023174063A5017812003 @default.
• W3023174063 hasAuthorship W3023174063A5030589438 @default.
• W3023174063 hasAuthorship W3023174063A5085268699 @default.
• W3023174063 hasAuthorship W3023174063A5089752888 @default.
• W3023174063 hasBestOaLocation W30231740632 @default.
• W3023174063 hasConcept C116537 @default.
• W3023174063 hasConcept C140781008 @default.
• W3023174063 hasConcept C144133560 @default.
• W3023174063 hasConcept C151730666 @default.
• W3023174063 hasConcept C16151460 @default.
• W3023174063 hasConcept C1622189 @default.
• W3023174063 hasConcept C162853370 @default.
• W3023174063 hasConcept C195094911 @default.
• W3023174063 hasConcept C2779343474 @default.
• W3023174063 hasConcept C2780378061 @default.
• W3023174063 hasConcept C33756811 @default.
• W3023174063 hasConcept C36829320 @default.
• W3023174063 hasConcept C46934059 @default.
• W3023174063 hasConcept C61063171 @default.
• W3023174063 hasConcept C68595000 @default.
• W3023174063 hasConcept C86803240 @default.
• W3023174063 hasConceptScore W3023174063C116537 @default.
• W3023174063 hasConceptScore W3023174063C140781008 @default.
• W3023174063 hasConceptScore W3023174063C144133560 @default.
• W3023174063 hasConceptScore W3023174063C151730666 @default.
• W3023174063 hasConceptScore W3023174063C16151460 @default.
• W3023174063 hasConceptScore W3023174063C1622189 @default.
• W3023174063 hasConceptScore W3023174063C162853370 @default.
• W3023174063 hasConceptScore W3023174063C195094911 @default.

• next