Matches in SemOpenAlex for { <https://semopenalex.org/work/W3023344549> ?p ?o ?g. }
Showing items 1 to 43 of
43
with 100 items per page.
- W3023344549 abstract "The measurement of customer relationship management (CRM) performance is very necessary to find out how much the level of performance of CRM in the company. CV. Lestari Motorindo Jaya Indralaya is a CV that is engaged in the sale of motorcycles, spare parts, and Honda motorcycle services located in Ogan Ilir Regency. The purpose of this study is to evaluate and also know the performance of CRM on CV. Lestari Motorindo Jaya Indralaya by using the CRM Scorecard. There are 4 perspectives on the CRM Scorecard method, namely customer value, customer satisfaction, customer interaction, and customer knowledge. CRM performance measurement results in CV. Lestari Motorindo Jaya Indralaya is 3.937 in the Likert scale means having good performance. The measurement results that have low values are found in the customer interaction perspective, which is 2.75." @default.
- W3023344549 created "2020-05-13" @default.
- W3023344549 creator A5017469976 @default.
- W3023344549 creator A5052533795 @default.
- W3023344549 creator A5087347377 @default.
- W3023344549 date "2019-07-29" @default.
- W3023344549 modified "2023-09-27" @default.
- W3023344549 title "PENGUKURAN KINERJA CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MENGGUNAKAN METODE CRM SCORECARD PADA CV. LESTARI MOTORINDO JAYA INDRALAYA" @default.
- W3023344549 hasPublicationYear "2019" @default.
- W3023344549 type Work @default.
- W3023344549 sameAs 3023344549 @default.
- W3023344549 citedByCount "0" @default.
- W3023344549 crossrefType "dissertation" @default.
- W3023344549 hasAuthorship W3023344549A5017469976 @default.
- W3023344549 hasAuthorship W3023344549A5052533795 @default.
- W3023344549 hasAuthorship W3023344549A5087347377 @default.
- W3023344549 hasConcept C105776082 @default.
- W3023344549 hasConcept C105795698 @default.
- W3023344549 hasConcept C127413603 @default.
- W3023344549 hasConcept C144133560 @default.
- W3023344549 hasConcept C162853370 @default.
- W3023344549 hasConcept C178550888 @default.
- W3023344549 hasConcept C199004533 @default.
- W3023344549 hasConcept C21547014 @default.
- W3023344549 hasConcept C33923547 @default.
- W3023344549 hasConcept C98825075 @default.
- W3023344549 hasConceptScore W3023344549C105776082 @default.
- W3023344549 hasConceptScore W3023344549C105795698 @default.
- W3023344549 hasConceptScore W3023344549C127413603 @default.
- W3023344549 hasConceptScore W3023344549C144133560 @default.
- W3023344549 hasConceptScore W3023344549C162853370 @default.
- W3023344549 hasConceptScore W3023344549C178550888 @default.
- W3023344549 hasConceptScore W3023344549C199004533 @default.
- W3023344549 hasConceptScore W3023344549C21547014 @default.
- W3023344549 hasConceptScore W3023344549C33923547 @default.
- W3023344549 hasConceptScore W3023344549C98825075 @default.
- W3023344549 hasLocation W30233445491 @default.
- W3023344549 hasOpenAccess W3023344549 @default.
- W3023344549 hasPrimaryLocation W30233445491 @default.
- W3023344549 isParatext "false" @default.
- W3023344549 isRetracted "false" @default.
- W3023344549 magId "3023344549" @default.
- W3023344549 workType "dissertation" @default.