Matches in SemOpenAlex for { <https://semopenalex.org/work/W3025566221> ?p ?o ?g. }
Showing items 1 to 67 of
67
with 100 items per page.
- W3025566221 abstract "The essay begins with the empirical evidence on the diffusion of customer satisfaction surveys and investigates the relevance they have on employment relationships. Even if these tools, whose primary scope is to build reputation capital, respond to logics unrelated to the employ-ment contract, in reality they allow the company to acquire information about the various as-pects of work performance. The paper provides an in-depth analysis of the interference be-tween the marketing tools and the management of working relationships, which is especially evident in digital market created by IT platforms. Here, the customer evaluations not only can determine the extinction of the relationship itself, but they can in any case influence the job assignments, their timing and the remuneration. Moreover, the information that customers provide to the company are influenced by expectations, personal taste and habits and even prejudice. Therefore, the Author excludes that the implementation of customer satisfaction measurement systems could constitute acceptable means of control over work performance and, given the difference between factual reality and personal evaluation, consequently denies the disciplinary relevance of the data thus acquired. In particular, the Author retains that the negative evaluation cannot be an indication of violation of the due diligence obligation and cannot be symptomatic of the worker’s underperformance: user satisfaction does not qualify the work debt and therefore, according to the author, it can only be considered pertinent as an incentive for the purpose of quantifying the remuneration." @default.
- W3025566221 created "2020-05-21" @default.
- W3025566221 creator A5078112436 @default.
- W3025566221 date "2020-04-01" @default.
- W3025566221 modified "2023-09-23" @default.
- W3025566221 title "Customer satisfaction e contratto di lavoro subordinato" @default.
- W3025566221 doi "https://doi.org/10.3280/gdl2020-165002" @default.
- W3025566221 hasPublicationYear "2020" @default.
- W3025566221 type Work @default.
- W3025566221 sameAs 3025566221 @default.
- W3025566221 citedByCount "3" @default.
- W3025566221 countsByYear W30255662212020 @default.
- W3025566221 crossrefType "journal-article" @default.
- W3025566221 hasAuthorship W3025566221A5078112436 @default.
- W3025566221 hasConcept C10138342 @default.
- W3025566221 hasConcept C127413603 @default.
- W3025566221 hasConcept C144133560 @default.
- W3025566221 hasConcept C15744967 @default.
- W3025566221 hasConcept C158154518 @default.
- W3025566221 hasConcept C162324750 @default.
- W3025566221 hasConcept C162853370 @default.
- W3025566221 hasConcept C175444787 @default.
- W3025566221 hasConcept C17744445 @default.
- W3025566221 hasConcept C18762648 @default.
- W3025566221 hasConcept C187736073 @default.
- W3025566221 hasConcept C199539241 @default.
- W3025566221 hasConcept C2775924081 @default.
- W3025566221 hasConcept C2777488495 @default.
- W3025566221 hasConcept C29122968 @default.
- W3025566221 hasConcept C39549134 @default.
- W3025566221 hasConcept C48798503 @default.
- W3025566221 hasConcept C78519656 @default.
- W3025566221 hasConceptScore W3025566221C10138342 @default.
- W3025566221 hasConceptScore W3025566221C127413603 @default.
- W3025566221 hasConceptScore W3025566221C144133560 @default.
- W3025566221 hasConceptScore W3025566221C15744967 @default.
- W3025566221 hasConceptScore W3025566221C158154518 @default.
- W3025566221 hasConceptScore W3025566221C162324750 @default.
- W3025566221 hasConceptScore W3025566221C162853370 @default.
- W3025566221 hasConceptScore W3025566221C175444787 @default.
- W3025566221 hasConceptScore W3025566221C17744445 @default.
- W3025566221 hasConceptScore W3025566221C18762648 @default.
- W3025566221 hasConceptScore W3025566221C187736073 @default.
- W3025566221 hasConceptScore W3025566221C199539241 @default.
- W3025566221 hasConceptScore W3025566221C2775924081 @default.
- W3025566221 hasConceptScore W3025566221C2777488495 @default.
- W3025566221 hasConceptScore W3025566221C29122968 @default.
- W3025566221 hasConceptScore W3025566221C39549134 @default.
- W3025566221 hasConceptScore W3025566221C48798503 @default.
- W3025566221 hasConceptScore W3025566221C78519656 @default.
- W3025566221 hasLocation W30255662211 @default.
- W3025566221 hasOpenAccess W3025566221 @default.
- W3025566221 hasPrimaryLocation W30255662211 @default.
- W3025566221 hasRelatedWork W16158700 @default.
- W3025566221 hasRelatedWork W18356099 @default.
- W3025566221 hasRelatedWork W2172395 @default.
- W3025566221 hasRelatedWork W30716536 @default.
- W3025566221 hasRelatedWork W36230739 @default.
- W3025566221 hasRelatedWork W6199084 @default.
- W3025566221 hasRelatedWork W7259798 @default.
- W3025566221 hasRelatedWork W7825342 @default.
- W3025566221 hasRelatedWork W9200714 @default.
- W3025566221 hasRelatedWork W30790978 @default.
- W3025566221 isParatext "false" @default.
- W3025566221 isRetracted "false" @default.
- W3025566221 magId "3025566221" @default.
- W3025566221 workType "article" @default.