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- W3026129750 abstract "Municipal water and wastewater utility systems are experiencing several issues related to an aging workforce. Of particular importance, is the technical knowledge drain generated when the experienced operational workforce retires. It is important to transfer their knowledge into the organization for the future success of system operability. Recent investigations highlight the importance of, and the methods for, knowledge transfer, however, the current literature does not include significant information on the municipal utility industry. The objective of this descriptive research is to assess how municipal utility organizations transfer their operational knowledge. A qualitative case study research approach was used to evaluate operational knowledge transfer in six municipal utility organizations. The results indicate that five methods are commonly used in municipal utility organizations; however, there are some methods that are used more than others depending on the operational learning situation. Engineering managers can use this paper as a guide in the design of custom knowledge management programs in municipal utility organizations. These results can inform future investigations in the areas of knowledge management and knowledge transfer." @default.
- W3026129750 created "2020-05-29" @default.
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- W3026129750 date "2020-05-19" @default.
- W3026129750 modified "2023-10-17" @default.
- W3026129750 title "Knowledge Transfer in Municipal Water and Wastewater Organizations" @default.
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- W3026129750 doi "https://doi.org/10.1080/10429247.2020.1753491" @default.
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