FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3026479110> ?p ?o ?g. }

• W3026479110 endingPage "479" @default.
• W3026479110 startingPage "459" @default.
• W3026479110 abstract "Purpose Organizations increasingly develop and offer sharing services enabled by means of product-service systems (PSS). However, organizations offering sharing-based PSS face a unique set of design challenges and operational risks. The purpose of this paper is to provide researchers and practitioners with customer-based insights into service delivery system design and risk management for sharing-based PSS operational success. Design/methodology/approach This qualitative study combines in-depth interviews with supplementary, multidisciplinary literature and secondary firm data. In total, the authors conducted 56 semi-structured interviews with diverse customers across different business-to-customer (B2C) PSS settings. Findings First, the authors develop an integrative conceptual framework that reveals what structural and infrastructural design choices customer expect organizations to make for mitigating risks and enhancing customer-perceived value in the sharing economy. These design choices may influence customers' trust and control perceptions in all actors involved in the service delivery system. Second, the results suggest that sharing value proposition, customer-perceived level of consequentiality and level of customer-supplied resources are contingency factors that need to be considered when making design decisions for risk management in the sharing economy. Originality/value This study extends Sampson's Unified Service Theory by proposing that, with sharing-based PSS, production flows from customers to customers. This situation creates unique challenges for operations management. This paper extends current understanding of the role, characteristics and contingencies of service delivery system design for risk management in the sharing economy. In doing so, authors challenge common wisdom and suggest understanding both the organizational and customers' individual contexts is critical for (contingency) theory and practice." @default.
• W3026479110 created "2020-05-29" @default.
• W3026479110 creator A5014105994 @default.
• W3026479110 creator A5014668182 @default.
• W3026479110 creator A5042899138 @default.
• W3026479110 creator A5054375664 @default.
• W3026479110 date "2020-05-20" @default.
• W3026479110 modified "2023-10-01" @default.
• W3026479110 title "Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach" @default.
• W3026479110 cites W1543681867 @default.
• W3026479110 cites W1654255044 @default.
• W3026479110 cites W1964054942 @default.
• W3026479110 cites W1964770398 @default.
• W3026479110 cites W1967736582 @default.
• W3026479110 cites W1971827373 @default.
• W3026479110 cites W1979290264 @default.
• W3026479110 cites W1979871641 @default.
• W3026479110 cites W1985571650 @default.
• W3026479110 cites W1985771617 @default.
• W3026479110 cites W1987606574 @default.
• W3026479110 cites W1988709502 @default.
• W3026479110 cites W1997321313 @default.
• W3026479110 cites W2001532937 @default.
• W3026479110 cites W2002689588 @default.
• W3026479110 cites W2003771847 @default.
• W3026479110 cites W2026318397 @default.
• W3026479110 cites W2033525070 @default.
• W3026479110 cites W2052447638 @default.
• W3026479110 cites W2057864696 @default.
• W3026479110 cites W2059856477 @default.
• W3026479110 cites W2063414677 @default.
• W3026479110 cites W2070047223 @default.
• W3026479110 cites W2074376801 @default.
• W3026479110 cites W2085548520 @default.
• W3026479110 cites W2091847390 @default.
• W3026479110 cites W2094058784 @default.
• W3026479110 cites W2094343961 @default.
• W3026479110 cites W2097235580 @default.
• W3026479110 cites W2116808613 @default.
• W3026479110 cites W2123153277 @default.
• W3026479110 cites W2125650595 @default.
• W3026479110 cites W2128491975 @default.
• W3026479110 cites W2134490108 @default.
• W3026479110 cites W2139110894 @default.
• W3026479110 cites W2143673164 @default.
• W3026479110 cites W2156116542 @default.
• W3026479110 cites W2156468403 @default.
• W3026479110 cites W2397685673 @default.
• W3026479110 cites W2414924181 @default.
• W3026479110 cites W2517936490 @default.
• W3026479110 cites W2562939000 @default.
• W3026479110 cites W2685038474 @default.
• W3026479110 cites W2757209552 @default.
• W3026479110 cites W2782497279 @default.
• W3026479110 cites W2787607764 @default.
• W3026479110 cites W2886022678 @default.
• W3026479110 cites W2890199294 @default.
• W3026479110 cites W2929973236 @default.
• W3026479110 cites W2973057865 @default.
• W3026479110 cites W3005927517 @default.
• W3026479110 cites W36085629 @default.
• W3026479110 cites W4252950974 @default.
• W3026479110 doi "https://doi.org/10.1108/ijopm-08-2019-0581" @default.
• W3026479110 hasPublicationYear "2020" @default.
• W3026479110 type Work @default.
• W3026479110 sameAs 3026479110 @default.
• W3026479110 citedByCount "16" @default.
• W3026479110 countsByYear W30264791102020 @default.
• W3026479110 countsByYear W30264791102021 @default.
• W3026479110 countsByYear W30264791102022 @default.
• W3026479110 countsByYear W30264791102023 @default.
• W3026479110 crossrefType "journal-article" @default.
• W3026479110 hasAuthorship W3026479110A5014105994 @default.
• W3026479110 hasAuthorship W3026479110A5014668182 @default.
• W3026479110 hasAuthorship W3026479110A5042899138 @default.
• W3026479110 hasAuthorship W3026479110A5054375664 @default.
• W3026479110 hasBestOaLocation W30264791102 @default.
• W3026479110 hasConcept C101276457 @default.
• W3026479110 hasConcept C140781008 @default.
• W3026479110 hasConcept C144133560 @default.
• W3026479110 hasConcept C162853370 @default.
• W3026479110 hasConcept C195094911 @default.
• W3026479110 hasConcept C2780378061 @default.
• W3026479110 hasConcept C41008148 @default.
• W3026479110 hasConcept C56739046 @default.
• W3026479110 hasConcept C60297154 @default.
• W3026479110 hasConcept C61063171 @default.
• W3026479110 hasConcept C68595000 @default.
• W3026479110 hasConcept C68991459 @default.
• W3026479110 hasConceptScore W3026479110C101276457 @default.
• W3026479110 hasConceptScore W3026479110C140781008 @default.
• W3026479110 hasConceptScore W3026479110C144133560 @default.
• W3026479110 hasConceptScore W3026479110C162853370 @default.
• W3026479110 hasConceptScore W3026479110C195094911 @default.
• W3026479110 hasConceptScore W3026479110C2780378061 @default.
• W3026479110 hasConceptScore W3026479110C41008148 @default.
• W3026479110 hasConceptScore W3026479110C56739046 @default.
• W3026479110 hasConceptScore W3026479110C60297154 @default.

• next