Matches in SemOpenAlex for { <https://semopenalex.org/work/W3026610929> ?p ?o ?g. }
- W3026610929 endingPage "100697" @default.
- W3026610929 startingPage "100697" @default.
- W3026610929 abstract "This research aims to develop and validate a scale to measure website service quality in the hotel industry, namely HWebSQ. It also establishes the predictive power of the new scale by examining its relationship with an expected outcome, i.e. customer purchase intention. The research employs a detailed scale development process: domain specification, item generation, scale refinement, purification and validation. Data were collected from tourists who stayed at 4-to-5-star hotels in Vietnam. The findings confirm HWebSQ to be a valid and reliable measure of hotel website service quality containing 34 items with 7 dimensions. These include website functionality, website design, response time, ease of use, information quality, interactivity and security. Each of these dimensions is positively associated with customer purchase intention. The newly developed HWebSQ scale would be valuable to managers of hotels and other accommodation services who are interested in designing and managing websites aimed at attracting and retaining customers." @default.
- W3026610929 created "2020-05-29" @default.
- W3026610929 creator A5001330497 @default.
- W3026610929 creator A5002521031 @default.
- W3026610929 creator A5033321782 @default.
- W3026610929 creator A5076668030 @default.
- W3026610929 date "2020-07-01" @default.
- W3026610929 modified "2023-10-03" @default.
- W3026610929 title "Development and validation of a scale measuring hotel website service quality (HWebSQ)" @default.
- W3026610929 cites W1436908870 @default.
- W3026610929 cites W1482244801 @default.
- W3026610929 cites W1491140819 @default.
- W3026610929 cites W1570069836 @default.
- W3026610929 cites W1966932981 @default.
- W3026610929 cites W1969748350 @default.
- W3026610929 cites W1988065538 @default.
- W3026610929 cites W1989723564 @default.
- W3026610929 cites W1990572412 @default.
- W3026610929 cites W1995046486 @default.
- W3026610929 cites W1997583220 @default.
- W3026610929 cites W2007582794 @default.
- W3026610929 cites W2008877419 @default.
- W3026610929 cites W2009639525 @default.
- W3026610929 cites W2011732626 @default.
- W3026610929 cites W2019872794 @default.
- W3026610929 cites W2022493971 @default.
- W3026610929 cites W2022993355 @default.
- W3026610929 cites W2023667477 @default.
- W3026610929 cites W2023956941 @default.
- W3026610929 cites W2025906034 @default.
- W3026610929 cites W2026487929 @default.
- W3026610929 cites W2028304996 @default.
- W3026610929 cites W2028900340 @default.
- W3026610929 cites W2035039909 @default.
- W3026610929 cites W2036889107 @default.
- W3026610929 cites W2041815189 @default.
- W3026610929 cites W2048599756 @default.
- W3026610929 cites W2049159124 @default.
- W3026610929 cites W2052349318 @default.
- W3026610929 cites W2055077282 @default.
- W3026610929 cites W2055497091 @default.
- W3026610929 cites W2059927669 @default.
- W3026610929 cites W2066099647 @default.
- W3026610929 cites W2066788670 @default.
- W3026610929 cites W2091427048 @default.
- W3026610929 cites W2129598873 @default.
- W3026610929 cites W2144396078 @default.
- W3026610929 cites W2149813746 @default.
- W3026610929 cites W2151577348 @default.
- W3026610929 cites W2151694441 @default.
- W3026610929 cites W2324468585 @default.
- W3026610929 cites W2328071373 @default.
- W3026610929 cites W2328712706 @default.
- W3026610929 cites W2337362543 @default.
- W3026610929 cites W2408685215 @default.
- W3026610929 cites W2461326452 @default.
- W3026610929 cites W2500150847 @default.
- W3026610929 cites W2574693775 @default.
- W3026610929 cites W2575195054 @default.
- W3026610929 cites W2576695604 @default.
- W3026610929 cites W2580038588 @default.
- W3026610929 cites W2603943498 @default.
- W3026610929 cites W2611796982 @default.
- W3026610929 cites W2765925807 @default.
- W3026610929 cites W2785283477 @default.
- W3026610929 cites W2917452862 @default.
- W3026610929 cites W2919831780 @default.
- W3026610929 cites W3126055879 @default.
- W3026610929 cites W4238483310 @default.
- W3026610929 cites W4238505817 @default.
- W3026610929 cites W4254434816 @default.
- W3026610929 doi "https://doi.org/10.1016/j.tmp.2020.100697" @default.
- W3026610929 hasPublicationYear "2020" @default.
- W3026610929 type Work @default.
- W3026610929 sameAs 3026610929 @default.
- W3026610929 citedByCount "26" @default.
- W3026610929 countsByYear W30266109292021 @default.
- W3026610929 countsByYear W30266109292022 @default.
- W3026610929 countsByYear W30266109292023 @default.
- W3026610929 crossrefType "journal-article" @default.
- W3026610929 hasAuthorship W3026610929A5001330497 @default.
- W3026610929 hasAuthorship W3026610929A5002521031 @default.
- W3026610929 hasAuthorship W3026610929A5033321782 @default.
- W3026610929 hasAuthorship W3026610929A5076668030 @default.
- W3026610929 hasConcept C107457646 @default.
- W3026610929 hasConcept C111472728 @default.
- W3026610929 hasConcept C121332964 @default.
- W3026610929 hasConcept C136764020 @default.
- W3026610929 hasConcept C138885662 @default.
- W3026610929 hasConcept C140781008 @default.
- W3026610929 hasConcept C144133560 @default.
- W3026610929 hasConcept C144430266 @default.
- W3026610929 hasConcept C15744967 @default.
- W3026610929 hasConcept C157660682 @default.
- W3026610929 hasConcept C162853370 @default.
- W3026610929 hasConcept C169760540 @default.
- W3026610929 hasConcept C170130773 @default.
- W3026610929 hasConcept C2778755073 @default.