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- W3028796656 abstract "The requirements for a modern car are increasing every day: consumers want to see a reliable, safe, eco-friendly car with minimal operating costs. The main management and quality assurance tool is the quality system. Increasing consumer requirements for the quality of goods leads to an increase in the requirements for the quality systems of the supplying enterprises and requires their improvement. Since one of the basic principles of quality management, according to ISO 9001: 2015, is consumer orientation, it is also necessary to take into account the opinion of consumers in the quality assessment. Therefore, the purpose and objective of this research is to find out which indicators of the quality and competitiveness of a car are the most important for consumers; to form control and expert groups of consumers, analyze the results obtained and use them in the future activities of the organization in the field of quality." @default.
- W3028796656 created "2020-06-05" @default.
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- W3028796656 date "2020-01-01" @default.
- W3028796656 modified "2023-09-24" @default.
- W3028796656 title "Qualimetry in the Consumer Quality Assessment of Cars Class C" @default.
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- W3028796656 doi "https://doi.org/10.1007/978-981-15-3643-4_27" @default.
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