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- W3028857951 abstract "Objective To improve the quality of outpatient service in hospital by analysizing of outpatient satisfaction .Methods 1 300 outpatients were investigated by using a self-designed questionnaire , which was conducted about medical environment , medical procedures , medical service and reservation and other content.Statistical data was analysized with SPSS 13 software.Results The hospital outpatient satisfaction was （4.00 ±1.00）, in which the degree of satisfaction on the environment was （4.12 ±0.93）, the visits process was （3.97 ±1.00）,the service was （4.07 ±0.94）.The main cause of patients were not satisfied： outpatient department layout was unreasonable , logo was not clear; more patients waiting link , cumbersome procedures;Especially in the clinic peak , waiting time was too long;experts does＇t begin on time, too little visit.Outpatients in the appointment of diagnosis and treatment related to the evaluation , and in the booking way to the hospital clinic and make an appointment （45.38%）, through the media propaganda reservation service accounted for 29.00%, 32.00%patients with appointment investigation failed to visit the clinic because of absent experts , 18.31%patients thought that waiting time is long , 10.85% patients were not assured of the expert medical technology,10.85% in patients with expert medical technology was not assured .Conclusions The hospital should make the allocation of medical resources planning , strengthen medical management ,optimize the process , reduce the waiting time of patients ,improve the quality of service links .Key words: Outpatient service; Patient satisfaction; Level three first-class hospital; Countermeasures" @default.
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- W3028857951 date "2014-09-06" @default.
- W3028857951 modified "2023-09-25" @default.
- W3028857951 title "Survey of outpatient satisfaction in a level three first-class hospital and countermeasures" @default.
- W3028857951 doi "https://doi.org/10.3760/cma.j.issn.1674-2907.2014.25.010" @default.
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