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- W3030037618 abstract "This article presents the analysis of the usage of open data and social media in the co-creation of public service innovation. The article concludes that using open data and social media in co-creation of public service innovation is a promising approach but not yet fully implemented. It seems clear that the advances in digital technology may provide a bridge for bringing service providers and service users together. The benefits are clear. First, the more accurate and real-time data available, the more effective the service provision will be. Second, the more citizen participation, the more tailored services can be co-created. Third, the more transparent governance becomes, the more legitimate and accountable it becomes. Fourth, governmental legitimacy increases societal trust which supports knowledge sharing and spurs innovation. However, co-creation of public service innovations can be more complex, more unpredictable, and more political than what the rhetoric indicates." @default.
- W3030037618 created "2020-06-05" @default.
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- W3030037618 date "2020-07-01" @default.
- W3030037618 modified "2023-09-27" @default.
- W3030037618 title "Co-Creation of Public Service Innovation Using Open Data and Social Media" @default.
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- W3030037618 doi "https://doi.org/10.4018/ijide.2020070105" @default.
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