Matches in SemOpenAlex for { <https://semopenalex.org/work/W3033998311> ?p ?o ?g. }
Showing items 1 to 88 of
88
with 100 items per page.
- W3033998311 abstract "With the widespread adoption of customer relationship management (CRM) systems such as Salesforce, HubSpot and Oracle, businesses are becoming increasingly aware of their customer churn rates. Churn rates describe how many customers stop using a product or service within a certain time period and provide a sense of the businesses’ long-term viability. Business-to-Business (B2B) firms place high value on the ability to predict individual customer churn, as it presents an opportunity to retain key clients in an inherently limited customer portfolio. These predictions must be both actionable and timely if a manager hopes to retain their client, since a client’s churn decision occurs months before the observed churn event. This study explores the HubSpot data of a B2B organization. The objective is to determine the client characteristics that predict sustained product usage and to analyze the indicators of potential churn. Our approach was to model the predictive features of client churn, which would allow managers to directly map churn probability to business strategies. Our final models flagged a handful of management-adjustable features that were significant for predicting customer churn and survival times." @default.
- W3033998311 created "2020-06-12" @default.
- W3033998311 creator A5002003657 @default.
- W3033998311 creator A5040511123 @default.
- W3033998311 creator A5048666462 @default.
- W3033998311 creator A5060460337 @default.
- W3033998311 creator A5077470215 @default.
- W3033998311 date "2020-04-01" @default.
- W3033998311 modified "2023-09-26" @default.
- W3033998311 title "Modeling Client Churn for Small Business-to-Business Firms" @default.
- W3033998311 cites W129305155 @default.
- W3033998311 cites W1574447377 @default.
- W3033998311 cites W2001574227 @default.
- W3033998311 cites W2061798849 @default.
- W3033998311 cites W2078704831 @default.
- W3033998311 cites W2080608097 @default.
- W3033998311 cites W2088781183 @default.
- W3033998311 cites W2089215879 @default.
- W3033998311 cites W2157825442 @default.
- W3033998311 cites W2161560928 @default.
- W3033998311 cites W2749639233 @default.
- W3033998311 cites W2809816986 @default.
- W3033998311 cites W2911964244 @default.
- W3033998311 cites W3102476541 @default.
- W3033998311 doi "https://doi.org/10.1109/sieds49339.2020.9106673" @default.
- W3033998311 hasPublicationYear "2020" @default.
- W3033998311 type Work @default.
- W3033998311 sameAs 3033998311 @default.
- W3033998311 citedByCount "0" @default.
- W3033998311 crossrefType "proceedings-article" @default.
- W3033998311 hasAuthorship W3033998311A5002003657 @default.
- W3033998311 hasAuthorship W3033998311A5040511123 @default.
- W3033998311 hasAuthorship W3033998311A5048666462 @default.
- W3033998311 hasAuthorship W3033998311A5060460337 @default.
- W3033998311 hasAuthorship W3033998311A5077470215 @default.
- W3033998311 hasConcept C101276457 @default.
- W3033998311 hasConcept C10138342 @default.
- W3033998311 hasConcept C115903868 @default.
- W3033998311 hasConcept C130721881 @default.
- W3033998311 hasConcept C140781008 @default.
- W3033998311 hasConcept C144133560 @default.
- W3033998311 hasConcept C162853370 @default.
- W3033998311 hasConcept C195094911 @default.
- W3033998311 hasConcept C2524010 @default.
- W3033998311 hasConcept C2780378061 @default.
- W3033998311 hasConcept C2780821815 @default.
- W3033998311 hasConcept C33923547 @default.
- W3033998311 hasConcept C41008148 @default.
- W3033998311 hasConcept C55166926 @default.
- W3033998311 hasConcept C57660159 @default.
- W3033998311 hasConcept C63207073 @default.
- W3033998311 hasConcept C90673727 @default.
- W3033998311 hasConcept C98825075 @default.
- W3033998311 hasConceptScore W3033998311C101276457 @default.
- W3033998311 hasConceptScore W3033998311C10138342 @default.
- W3033998311 hasConceptScore W3033998311C115903868 @default.
- W3033998311 hasConceptScore W3033998311C130721881 @default.
- W3033998311 hasConceptScore W3033998311C140781008 @default.
- W3033998311 hasConceptScore W3033998311C144133560 @default.
- W3033998311 hasConceptScore W3033998311C162853370 @default.
- W3033998311 hasConceptScore W3033998311C195094911 @default.
- W3033998311 hasConceptScore W3033998311C2524010 @default.
- W3033998311 hasConceptScore W3033998311C2780378061 @default.
- W3033998311 hasConceptScore W3033998311C2780821815 @default.
- W3033998311 hasConceptScore W3033998311C33923547 @default.
- W3033998311 hasConceptScore W3033998311C41008148 @default.
- W3033998311 hasConceptScore W3033998311C55166926 @default.
- W3033998311 hasConceptScore W3033998311C57660159 @default.
- W3033998311 hasConceptScore W3033998311C63207073 @default.
- W3033998311 hasConceptScore W3033998311C90673727 @default.
- W3033998311 hasConceptScore W3033998311C98825075 @default.
- W3033998311 hasLocation W30339983111 @default.
- W3033998311 hasOpenAccess W3033998311 @default.
- W3033998311 hasPrimaryLocation W30339983111 @default.
- W3033998311 hasRelatedWork W1567135316 @default.
- W3033998311 hasRelatedWork W2009655125 @default.
- W3033998311 hasRelatedWork W2144294300 @default.
- W3033998311 hasRelatedWork W2366179766 @default.
- W3033998311 hasRelatedWork W2749298697 @default.
- W3033998311 hasRelatedWork W2889460775 @default.
- W3033998311 hasRelatedWork W2924014387 @default.
- W3033998311 hasRelatedWork W4285495014 @default.
- W3033998311 hasRelatedWork W2186123712 @default.
- W3033998311 hasRelatedWork W3015810715 @default.
- W3033998311 isParatext "false" @default.
- W3033998311 isRetracted "false" @default.
- W3033998311 magId "3033998311" @default.
- W3033998311 workType "article" @default.