Matches in SemOpenAlex for { <https://semopenalex.org/work/W3036937657> ?p ?o ?g. }
Showing items 1 to 61 of
61
with 100 items per page.
- W3036937657 abstract "Quality of software delivered is a matter of significant concern to all stakeholders, especially the customers. Post release defect density (PRDD) is commonly used as a measure of quality of software delivered and is computationally defined as the number of defects leaked to the customer divided by the size of the software. PRDD is a major determinant of customer satisfaction and hence, improving PRDD would generally result in increase in the level of customer satisfaction. This paper presents a case study that illustrates how to improve PRDD in enhancement and maintenance type of software projects. It describes the approach followed, which involved two stages and applied lean six sigma methodology. Improvements and changes were identified and implemented in selected software project in stage one of this case study. After successful validation in the selected project, these improvements and changes were extended and replicated to other similar software projects in stage two. This paper postulates that improvements and changes in planning of certain engineering activities in the projects, selected based on statistical tools such as process capability analysis, scenario analysis, and sensitivity analysis, would result in reduction in PRDD. It also postulates that tracking of the above activities using statistical tools such as control chart and cause and effect diagram would ensure the sustenance of improvements in PRDD. Finally, it illustrates how reduction in PRDD would eventually result in higher level of customer satisfaction." @default.
- W3036937657 created "2020-06-25" @default.
- W3036937657 creator A5025230685 @default.
- W3036937657 creator A5070493494 @default.
- W3036937657 date "2020-01-01" @default.
- W3036937657 modified "2023-09-23" @default.
- W3036937657 title "Improving Customer Satisfaction Through Reduction in Post Release Defect Density (PRDD)" @default.
- W3036937657 cites W2094979572 @default.
- W3036937657 cites W2101728371 @default.
- W3036937657 cites W2122839350 @default.
- W3036937657 doi "https://doi.org/10.1007/978-981-15-3647-2_29" @default.
- W3036937657 hasPublicationYear "2020" @default.
- W3036937657 type Work @default.
- W3036937657 sameAs 3036937657 @default.
- W3036937657 citedByCount "0" @default.
- W3036937657 crossrefType "book-chapter" @default.
- W3036937657 hasAuthorship W3036937657A5025230685 @default.
- W3036937657 hasAuthorship W3036937657A5070493494 @default.
- W3036937657 hasConcept C127413603 @default.
- W3036937657 hasConcept C137335462 @default.
- W3036937657 hasConcept C144133560 @default.
- W3036937657 hasConcept C15165950 @default.
- W3036937657 hasConcept C162853370 @default.
- W3036937657 hasConcept C191511416 @default.
- W3036937657 hasConcept C195094911 @default.
- W3036937657 hasConcept C199360897 @default.
- W3036937657 hasConcept C200601418 @default.
- W3036937657 hasConcept C21547014 @default.
- W3036937657 hasConcept C23119410 @default.
- W3036937657 hasConcept C2777904410 @default.
- W3036937657 hasConcept C41008148 @default.
- W3036937657 hasConceptScore W3036937657C127413603 @default.
- W3036937657 hasConceptScore W3036937657C137335462 @default.
- W3036937657 hasConceptScore W3036937657C144133560 @default.
- W3036937657 hasConceptScore W3036937657C15165950 @default.
- W3036937657 hasConceptScore W3036937657C162853370 @default.
- W3036937657 hasConceptScore W3036937657C191511416 @default.
- W3036937657 hasConceptScore W3036937657C195094911 @default.
- W3036937657 hasConceptScore W3036937657C199360897 @default.
- W3036937657 hasConceptScore W3036937657C200601418 @default.
- W3036937657 hasConceptScore W3036937657C21547014 @default.
- W3036937657 hasConceptScore W3036937657C23119410 @default.
- W3036937657 hasConceptScore W3036937657C2777904410 @default.
- W3036937657 hasConceptScore W3036937657C41008148 @default.
- W3036937657 hasLocation W30369376571 @default.
- W3036937657 hasOpenAccess W3036937657 @default.
- W3036937657 hasPrimaryLocation W30369376571 @default.
- W3036937657 hasRelatedWork W10039426 @default.
- W3036937657 hasRelatedWork W10535420 @default.
- W3036937657 hasRelatedWork W13820398 @default.
- W3036937657 hasRelatedWork W4374948 @default.
- W3036937657 hasRelatedWork W504046 @default.
- W3036937657 hasRelatedWork W5721785 @default.
- W3036937657 hasRelatedWork W6523736 @default.
- W3036937657 hasRelatedWork W6702114 @default.
- W3036937657 hasRelatedWork W9866914 @default.
- W3036937657 hasRelatedWork W2158262 @default.
- W3036937657 isParatext "false" @default.
- W3036937657 isRetracted "false" @default.
- W3036937657 magId "3036937657" @default.
- W3036937657 workType "book-chapter" @default.