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- W3037421839 abstract "Abstract Hidden Errors are the waste created when unidentified mistakes are passed on. Rather than blaming people for making errors they should have avoided, we focus on robustness: creating knowledge workflows that are tolerant of a reasonable error rate, by creating a culture that does not tolerate errors being passed on, and by mistake-proofing: creating workflows that cannot generate a class of errors. Stop-Fix alarms simplify with clear measures and clear calls to action; mistake-proofing simplifies by stopping errors from being created, thus removing the need to revise erroneous knowledge work product later; and playbooks document the most common responses where common errors are detected. The playbook is intended to cover perhaps three-quarters of the cases—a large benefit, especially to less experienced members. Finally, if the entire organization works to a higher standard, its people can lift the quality of work along with the organization's reputation." @default.
- W3037421839 created "2020-07-02" @default.
- W3037421839 creator A5051839290 @default.
- W3037421839 date "2020-01-01" @default.
- W3037421839 modified "2023-10-16" @default.
- W3037421839 title "Reduce Waste #8: Hidden Errors" @default.
- W3037421839 doi "https://doi.org/10.1016/b978-0-12-809519-5.00014-4" @default.
- W3037421839 hasPublicationYear "2020" @default.
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