FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3038888901> ?p ?o ?g. }

• W3038888901 endingPage "2592" @default.
• W3038888901 startingPage "2575" @default.
• W3038888901 abstract "Purpose The purpose of this paper is to map the service quality (SQ) of Airbnb, to provide additional insight for such top player of short-stay accommodation in the sharing economy context. Design/methodology/approach A mixed-method approach is used in two phases. In the qualitative phase, 112,138 online review comments of Airbnb guests were analyzed to generate the service attributes. In the quantitative phase, an online survey ( n = 814) was conducted to calculate the performance and importance values of extracted attributes to plot them in an Importance-Performance Analysis (IPA) matrix. Findings A holistic image of the Airbnb extracted service attributes was presented through the IPA plot. Four types of SQ strategies were proposed, considering the actions priority. “Price reasonability” was the most important service attribute of Airbnb for guests, whereas “Check-in flexibility” was the best performed one. Practical implications The results shed light on the most relevant SQ attributes of Airbnb and proposed suitable strategies that can prioritize relevant stakeholders’ actions and decisions. The study significantly contributes to all decision makers involved in the short-stay accommodation sharing industry to further understand and develop SQ. Originality/value This research, using a comprehensive hybrid method, opens a lens to see more clearly the positioning of different attributes of Airbnb service from importance and performance viewpoints. As a contribution, the SQ of Airbnb was mapped by conducting an IPA for the first time in the literature." @default.
• W3038888901 created "2020-07-10" @default.
• W3038888901 creator A5027603546 @default.
• W3038888901 creator A5068933969 @default.
• W3038888901 creator A5081209126 @default.
• W3038888901 date "2020-06-29" @default.
• W3038888901 modified "2023-10-04" @default.
• W3038888901 title "A big data approach to map the service quality of short-stay accommodation sharing" @default.
• W3038888901 cites W1979741090 @default.
• W3038888901 cites W1991190330 @default.
• W3038888901 cites W2014672052 @default.
• W3038888901 cites W2028738935 @default.
• W3038888901 cites W2030180774 @default.
• W3038888901 cites W2031897603 @default.
• W3038888901 cites W2034592824 @default.
• W3038888901 cites W2035159364 @default.
• W3038888901 cites W2044349796 @default.
• W3038888901 cites W2056131888 @default.
• W3038888901 cites W2062228572 @default.
• W3038888901 cites W2097309450 @default.
• W3038888901 cites W2099078684 @default.
• W3038888901 cites W2151694441 @default.
• W3038888901 cites W2193984671 @default.
• W3038888901 cites W2276339214 @default.
• W3038888901 cites W2316110746 @default.
• W3038888901 cites W2338175764 @default.
• W3038888901 cites W2572478097 @default.
• W3038888901 cites W2574989679 @default.
• W3038888901 cites W2584584391 @default.
• W3038888901 cites W2738650269 @default.
• W3038888901 cites W2739218969 @default.
• W3038888901 cites W2765403633 @default.
• W3038888901 cites W2786061594 @default.
• W3038888901 cites W2811422155 @default.
• W3038888901 cites W2865612063 @default.
• W3038888901 cites W2885230923 @default.
• W3038888901 cites W2886764903 @default.
• W3038888901 cites W2887187522 @default.
• W3038888901 cites W2888520420 @default.
• W3038888901 cites W2893929634 @default.
• W3038888901 cites W2940372477 @default.
• W3038888901 cites W2968330990 @default.
• W3038888901 cites W3123937330 @default.
• W3038888901 cites W3124987483 @default.
• W3038888901 cites W4240969601 @default.
• W3038888901 doi "https://doi.org/10.1108/ijchm-02-2020-0097" @default.
• W3038888901 hasPublicationYear "2020" @default.
• W3038888901 type Work @default.
• W3038888901 sameAs 3038888901 @default.
• W3038888901 citedByCount "47" @default.
• W3038888901 countsByYear W30388889012020 @default.
• W3038888901 countsByYear W30388889012021 @default.
• W3038888901 countsByYear W30388889012022 @default.
• W3038888901 countsByYear W30388889012023 @default.
• W3038888901 crossrefType "journal-article" @default.
• W3038888901 hasAuthorship W3038888901A5027603546 @default.
• W3038888901 hasAuthorship W3038888901A5068933969 @default.
• W3038888901 hasAuthorship W3038888901A5081209126 @default.
• W3038888901 hasConcept C105795698 @default.
• W3038888901 hasConcept C111472728 @default.
• W3038888901 hasConcept C136764020 @default.
• W3038888901 hasConcept C138885662 @default.
• W3038888901 hasConcept C140781008 @default.
• W3038888901 hasConcept C142362112 @default.
• W3038888901 hasConcept C144024400 @default.
• W3038888901 hasConcept C144133560 @default.
• W3038888901 hasConcept C153349607 @default.
• W3038888901 hasConcept C15744967 @default.
• W3038888901 hasConcept C157660682 @default.
• W3038888901 hasConcept C162853370 @default.
• W3038888901 hasConcept C166957645 @default.
• W3038888901 hasConcept C169760540 @default.
• W3038888901 hasConcept C18918823 @default.
• W3038888901 hasConcept C190248442 @default.
• W3038888901 hasConcept C205649164 @default.
• W3038888901 hasConcept C2522767166 @default.
• W3038888901 hasConcept C2776035091 @default.
• W3038888901 hasConcept C2776950860 @default.
• W3038888901 hasConcept C2779343474 @default.
• W3038888901 hasConcept C2779530757 @default.
• W3038888901 hasConcept C2780378061 @default.
• W3038888901 hasConcept C2780598303 @default.
• W3038888901 hasConcept C33199155 @default.
• W3038888901 hasConcept C33923547 @default.
• W3038888901 hasConcept C36289849 @default.
• W3038888901 hasConcept C41008148 @default.
• W3038888901 hasConcept C525551149 @default.
• W3038888901 hasConcept C56739046 @default.
• W3038888901 hasConceptScore W3038888901C105795698 @default.
• W3038888901 hasConceptScore W3038888901C111472728 @default.
• W3038888901 hasConceptScore W3038888901C136764020 @default.
• W3038888901 hasConceptScore W3038888901C138885662 @default.
• W3038888901 hasConceptScore W3038888901C140781008 @default.
• W3038888901 hasConceptScore W3038888901C142362112 @default.
• W3038888901 hasConceptScore W3038888901C144024400 @default.
• W3038888901 hasConceptScore W3038888901C144133560 @default.
• W3038888901 hasConceptScore W3038888901C153349607 @default.
• W3038888901 hasConceptScore W3038888901C15744967 @default.

• next