FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3039223668> ?p ?o ?g. }

• W3039223668 abstract "Purpose This study aims to develop an all-encompassing model to analyse various aspects of atmospherics, including components of the museum space and its physical surroundings. Moreover, it evaluates whether the identified attributes of the “museumscape” affect the positive word of mouth of museum visitors. Design/methodology/approach This exploratory study adopts a quantitative methodology. Data were collected through direct interviews with visitors at three Italian art museums and through a structured questionnaire. All dimensions were measured with multiple items on a five-point Likert scale. To assess the influence of the museumscape attributes on positive word of mouth, a structural equation model is performed adopting the two-stage testing procedure estimating the measurement model in the first stage and running a confirmatory factor analysis to assess reliability and demonstrate convergent and discriminant validity for all multi-item measures. Findings Six attributes of the museumscape are delineated (ambient conditions; facilities and convenience; signs and signage; staff behaviour; art gallery quality; exhibition space aesthetics). The latter three positively influence visitors' positive word of mouth. Research limitations/implications The study expands frameworks from previous service museum marketing research in general and service museum research on atmospherics in particular. The framework developed here identifies the direct predictive power of museumscape cues on positive museum visitor's word of mouth, thus increasing knowledge of the customer service experience and service quality and atmospherics management. Practical implications The constructs discovered here may help museum managers to carefully design and manage the museumscape to enhance visitors' satisfaction and loyalty. Originality/value This study is the first application of servicescape theory in the museum context; previous applications focus on for-profit sectors." @default.
• W3039223668 created "2020-07-10" @default.
• W3039223668 creator A5005487240 @default.
• W3039223668 creator A5012787129 @default.
• W3039223668 creator A5040598836 @default.
• W3039223668 creator A5064472058 @default.
• W3039223668 date "2020-07-07" @default.
• W3039223668 modified "2023-10-02" @default.
• W3039223668 title "The role of the museumscape on positive word of mouth: examining Italian museums" @default.
• W3039223668 cites W1596048391 @default.
• W3039223668 cites W1864589697 @default.
• W3039223668 cites W1919562274 @default.
• W3039223668 cites W1947174370 @default.
• W3039223668 cites W1970140883 @default.
• W3039223668 cites W1974824710 @default.
• W3039223668 cites W1975483721 @default.
• W3039223668 cites W1983538733 @default.
• W3039223668 cites W1988437207 @default.
• W3039223668 cites W1991570067 @default.
• W3039223668 cites W1995022725 @default.
• W3039223668 cites W2014204312 @default.
• W3039223668 cites W2018351528 @default.
• W3039223668 cites W2018657152 @default.
• W3039223668 cites W2020404051 @default.
• W3039223668 cites W2023982936 @default.
• W3039223668 cites W2024736424 @default.
• W3039223668 cites W2025597167 @default.
• W3039223668 cites W2027758897 @default.
• W3039223668 cites W2029381156 @default.
• W3039223668 cites W2035289008 @default.
• W3039223668 cites W2050954850 @default.
• W3039223668 cites W2052414956 @default.
• W3039223668 cites W2053385116 @default.
• W3039223668 cites W2059659994 @default.
• W3039223668 cites W2061447592 @default.
• W3039223668 cites W2061703741 @default.
• W3039223668 cites W2088697777 @default.
• W3039223668 cites W2090555665 @default.
• W3039223668 cites W2093107196 @default.
• W3039223668 cites W2111483536 @default.
• W3039223668 cites W2116269943 @default.
• W3039223668 cites W2122912498 @default.
• W3039223668 cites W2138950632 @default.
• W3039223668 cites W2160172778 @default.
• W3039223668 cites W2167834577 @default.
• W3039223668 cites W2326938536 @default.
• W3039223668 cites W2582924410 @default.
• W3039223668 cites W2766152883 @default.
• W3039223668 cites W2809558740 @default.
• W3039223668 cites W2890204077 @default.
• W3039223668 cites W2898440011 @default.
• W3039223668 cites W2905139860 @default.
• W3039223668 cites W2905325451 @default.
• W3039223668 cites W2914464015 @default.
• W3039223668 cites W2946151331 @default.
• W3039223668 cites W2983325555 @default.
• W3039223668 cites W4229854121 @default.
• W3039223668 cites W4233457423 @default.
• W3039223668 cites W4235678817 @default.
• W3039223668 cites W4236625609 @default.
• W3039223668 cites W4249135598 @default.
• W3039223668 cites W4254434816 @default.
• W3039223668 doi "https://doi.org/10.1108/tqm-12-2019-0306" @default.
• W3039223668 hasPublicationYear "2020" @default.
• W3039223668 type Work @default.
• W3039223668 sameAs 3039223668 @default.
• W3039223668 citedByCount "8" @default.
• W3039223668 countsByYear W30392236682021 @default.
• W3039223668 countsByYear W30392236682022 @default.
• W3039223668 countsByYear W30392236682023 @default.
• W3039223668 crossrefType "journal-article" @default.
• W3039223668 hasAuthorship W3039223668A5005487240 @default.
• W3039223668 hasAuthorship W3039223668A5012787129 @default.
• W3039223668 hasAuthorship W3039223668A5040598836 @default.
• W3039223668 hasAuthorship W3039223668A5064472058 @default.
• W3039223668 hasConcept C105776082 @default.
• W3039223668 hasConcept C11012388 @default.
• W3039223668 hasConcept C111472728 @default.
• W3039223668 hasConcept C111919701 @default.
• W3039223668 hasConcept C112698675 @default.
• W3039223668 hasConcept C114938261 @default.
• W3039223668 hasConcept C137913393 @default.
• W3039223668 hasConcept C138496976 @default.
• W3039223668 hasConcept C138885662 @default.
• W3039223668 hasConcept C140781008 @default.
• W3039223668 hasConcept C144133560 @default.
• W3039223668 hasConcept C15744967 @default.
• W3039223668 hasConcept C162853370 @default.
• W3039223668 hasConcept C199360897 @default.
• W3039223668 hasConcept C205649164 @default.
• W3039223668 hasConcept C2776035688 @default.
• W3039223668 hasConcept C2776115432 @default.
• W3039223668 hasConcept C2776950860 @default.
• W3039223668 hasConcept C2778572836 @default.
• W3039223668 hasConcept C2778755073 @default.
• W3039223668 hasConcept C2779530757 @default.
• W3039223668 hasConcept C2780378061 @default.
• W3039223668 hasConcept C40722632 @default.
• W3039223668 hasConcept C41008148 @default.
• W3039223668 hasConcept C46312422 @default.

• next