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- W3041494322 abstract "In modern conditions, when the flow of collected and accumulated information in the organization is growing rapidly, cloud services have become a popular solution for storing huge amounts of data. But not only data storage, but also its processing has become one of the advantages of cloud technologies implementing. Getting up-to-date analytical information for management and analyzing it for further use in maximizing profit for the organization is the most important factor in migrating to the cloud. All the work experience accumulated by the organization over many years becomes digital, which guarantees the success of management decisions. Therefore, cloud technologies also solve the problem of reducing the complexity of IT systems, their maintenance costs and increasing business dynamism. The paper studies the possibility to improve the efficiency of the organization's customer service department by automating its analytical activities based on the capabilities of cloud services and big data processing technologies. In order to achieve the aim, the authors solved the problem of analyzing the activities of the organization's customer service department using cloud technologies." @default.
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- W3041494322 date "2020-07-08" @default.
- W3041494322 modified "2023-10-15" @default.
- W3041494322 title "Application of cloud technologies for effective management" @default.
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- W3041494322 doi "https://doi.org/10.1088/1757-899x/873/1/012021" @default.
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