Matches in SemOpenAlex for { <https://semopenalex.org/work/W3043672510> ?p ?o ?g. }
Showing items 1 to 95 of
95
with 100 items per page.
- W3043672510 abstract "With the evolution of the cloud and customer centric culture, we inherently accumulate huge repositories of textual reviews, feedback, and support data.This has driven enterprises to seek and research engagement patterns, user network analysis, topic detections, etc.However, huge manual work is still necessary to mine data to be able to mine actionable outcomes. In this paper, we proposed and developed an innovative Semi-Supervised Learning approach by utilizing Deep Learning and Topic Modeling to have a better understanding of the user voice.This approach combines a BERT-based multiclassification algorithm through supervised learning combined with a novel Probabilistic and Semantic Hybrid Topic Inference (PSHTI) Model through unsupervised learning, aiming at automating the process of better identifying the main topics or areas as well as the sub-topics from the textual feedback and support.There are three major break-through: 1. As the advancement of deep learning technology, there have been tremendous innovations in the NLP field, yet the traditional topic modeling as one of the NLP applications lag behind the tide of deep learning. In the methodology and technical perspective, we adopt transfer learning to fine-tune a BERT-based multiclassification system to categorize the main topics and then utilize the novel PSHTI model to infer the sub-topics under the predicted main topics. 2. The traditional unsupervised learning-based topic models or clustering methods suffer from the difficulty of automatically generating a meaningful topic label, but our system enables mapping the top words to the self-help issues by utilizing domain knowledge about the product through web-crawling. 3. This work provides a prominent showcase by leveraging the state-of-the-art methodology in the real production to help shed light to discover user insights and drive business investment priorities." @default.
- W3043672510 created "2020-07-23" @default.
- W3043672510 creator A5025036780 @default.
- W3043672510 creator A5075672475 @default.
- W3043672510 creator A5086018229 @default.
- W3043672510 date "2020-07-18" @default.
- W3043672510 modified "2023-09-27" @default.
- W3043672510 title "Semi-Supervised Learning Approach to Discover Enterprise User Insights from Feedback and Support." @default.
- W3043672510 cites W1978000310 @default.
- W3043672510 cites W1987971958 @default.
- W3043672510 cites W2038043464 @default.
- W3043672510 cites W2130339025 @default.
- W3043672510 cites W2174706414 @default.
- W3043672510 cites W2193209126 @default.
- W3043672510 cites W2782954062 @default.
- W3043672510 cites W2784025567 @default.
- W3043672510 cites W2896457183 @default.
- W3043672510 cites W2954189811 @default.
- W3043672510 cites W2970641574 @default.
- W3043672510 cites W2999729612 @default.
- W3043672510 cites W3005874494 @default.
- W3043672510 cites W3015202090 @default.
- W3043672510 cites W3034715004 @default.
- W3043672510 hasPublicationYear "2020" @default.
- W3043672510 type Work @default.
- W3043672510 sameAs 3043672510 @default.
- W3043672510 citedByCount "2" @default.
- W3043672510 countsByYear W30436725102021 @default.
- W3043672510 crossrefType "posted-content" @default.
- W3043672510 hasAuthorship W3043672510A5025036780 @default.
- W3043672510 hasAuthorship W3043672510A5075672475 @default.
- W3043672510 hasAuthorship W3043672510A5086018229 @default.
- W3043672510 hasConcept C108583219 @default.
- W3043672510 hasConcept C111919701 @default.
- W3043672510 hasConcept C119857082 @default.
- W3043672510 hasConcept C134306372 @default.
- W3043672510 hasConcept C150899416 @default.
- W3043672510 hasConcept C154945302 @default.
- W3043672510 hasConcept C171686336 @default.
- W3043672510 hasConcept C202444582 @default.
- W3043672510 hasConcept C2522767166 @default.
- W3043672510 hasConcept C2776214188 @default.
- W3043672510 hasConcept C33923547 @default.
- W3043672510 hasConcept C36503486 @default.
- W3043672510 hasConcept C41008148 @default.
- W3043672510 hasConcept C73555534 @default.
- W3043672510 hasConcept C8038995 @default.
- W3043672510 hasConcept C94124525 @default.
- W3043672510 hasConcept C9652623 @default.
- W3043672510 hasConcept C98045186 @default.
- W3043672510 hasConceptScore W3043672510C108583219 @default.
- W3043672510 hasConceptScore W3043672510C111919701 @default.
- W3043672510 hasConceptScore W3043672510C119857082 @default.
- W3043672510 hasConceptScore W3043672510C134306372 @default.
- W3043672510 hasConceptScore W3043672510C150899416 @default.
- W3043672510 hasConceptScore W3043672510C154945302 @default.
- W3043672510 hasConceptScore W3043672510C171686336 @default.
- W3043672510 hasConceptScore W3043672510C202444582 @default.
- W3043672510 hasConceptScore W3043672510C2522767166 @default.
- W3043672510 hasConceptScore W3043672510C2776214188 @default.
- W3043672510 hasConceptScore W3043672510C33923547 @default.
- W3043672510 hasConceptScore W3043672510C36503486 @default.
- W3043672510 hasConceptScore W3043672510C41008148 @default.
- W3043672510 hasConceptScore W3043672510C73555534 @default.
- W3043672510 hasConceptScore W3043672510C8038995 @default.
- W3043672510 hasConceptScore W3043672510C94124525 @default.
- W3043672510 hasConceptScore W3043672510C9652623 @default.
- W3043672510 hasConceptScore W3043672510C98045186 @default.
- W3043672510 hasLocation W30436725101 @default.
- W3043672510 hasOpenAccess W3043672510 @default.
- W3043672510 hasPrimaryLocation W30436725101 @default.
- W3043672510 hasRelatedWork W133674588 @default.
- W3043672510 hasRelatedWork W161531308 @default.
- W3043672510 hasRelatedWork W200348770 @default.
- W3043672510 hasRelatedWork W2036468974 @default.
- W3043672510 hasRelatedWork W2116762602 @default.
- W3043672510 hasRelatedWork W2123655937 @default.
- W3043672510 hasRelatedWork W2130834086 @default.
- W3043672510 hasRelatedWork W2334177868 @default.
- W3043672510 hasRelatedWork W2508298579 @default.
- W3043672510 hasRelatedWork W2618918222 @default.
- W3043672510 hasRelatedWork W2886743726 @default.
- W3043672510 hasRelatedWork W2980316491 @default.
- W3043672510 hasRelatedWork W2998756769 @default.
- W3043672510 hasRelatedWork W3042604963 @default.
- W3043672510 hasRelatedWork W3082134791 @default.
- W3043672510 hasRelatedWork W3100762626 @default.
- W3043672510 hasRelatedWork W3119203814 @default.
- W3043672510 hasRelatedWork W3158201287 @default.
- W3043672510 hasRelatedWork W3158877728 @default.
- W3043672510 hasRelatedWork W3178193590 @default.
- W3043672510 isParatext "false" @default.
- W3043672510 isRetracted "false" @default.
- W3043672510 magId "3043672510" @default.
- W3043672510 workType "article" @default.