FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3044484460> ?p ?o ?g. }

• W3044484460 endingPage "100430" @default.
• W3044484460 startingPage "100430" @default.
• W3044484460 abstract "Responses from business embody a new and productive CMC genre, also known as ‘webcare’. In this contribution we investigated responses written by hotels to negative reviews posted on TripAdvisor. More specifically, we analyzed a total number of 300 responses written in three languages, namely English, Dutch and Italian, focusing on a cross-linguistic perspective. Discourse characteristics of these emergent CMC texts have been examined. First, we carried out an analysis of the rhetorical moves structuring the responses in the three languages under examination. Second, we analyzed the responses from a qualitative point of view, using the conceptual framework of Rapport-Management Theory (RMT, Spencer-Oatey, 2008). Results brought to light a substantial similarity between English and Dutch responses in terms of communicative strategies, while consistent divergences have been found in the Italian subset. In particular, dismissing the tourists’ complaints, through moves as denying the service failure, shifting responsibility to others and providing justifications, seem to be linguistic strategies adopted mostly by Italian response writers when compared to the other subsets. These findings suggest how Italian response writers are less concerned with the restoration of customers’ satisfaction and their ‘sociality rights’ (Spencer-Oatey 2008), preferring a more confrontational and defensive style when addressing a service failure." @default.
• W3044484460 created "2020-07-29" @default.
• W3044484460 creator A5000415470 @default.
• W3044484460 creator A5085384691 @default.
• W3044484460 date "2020-10-01" @default.
• W3044484460 modified "2023-10-18" @default.
• W3044484460 title "Responding to negative hotel reviews: A cross-linguistic perspective on online rapport-management" @default.
• W3044484460 cites W135375221 @default.
• W3044484460 cites W1979795160 @default.
• W3044484460 cites W1982531742 @default.
• W3044484460 cites W1988884542 @default.
• W3044484460 cites W2018369503 @default.
• W3044484460 cites W2018877216 @default.
• W3044484460 cites W2027095993 @default.
• W3044484460 cites W2037452669 @default.
• W3044484460 cites W2038549278 @default.
• W3044484460 cites W2041222469 @default.
• W3044484460 cites W2060752291 @default.
• W3044484460 cites W2074404209 @default.
• W3044484460 cites W2092259656 @default.
• W3044484460 cites W2092624019 @default.
• W3044484460 cites W2135937868 @default.
• W3044484460 cites W2139442851 @default.
• W3044484460 cites W2171689662 @default.
• W3044484460 cites W2536560134 @default.
• W3044484460 cites W2570712759 @default.
• W3044484460 cites W2581350001 @default.
• W3044484460 cites W2625627329 @default.
• W3044484460 cites W2891387388 @default.
• W3044484460 cites W2933594864 @default.
• W3044484460 cites W4297926327 @default.
• W3044484460 doi "https://doi.org/10.1016/j.dcm.2020.100430" @default.
• W3044484460 hasPublicationYear "2020" @default.
• W3044484460 type Work @default.
• W3044484460 sameAs 3044484460 @default.
• W3044484460 citedByCount "8" @default.
• W3044484460 countsByYear W30444844602021 @default.
• W3044484460 countsByYear W30444844602022 @default.
• W3044484460 countsByYear W30444844602023 @default.
• W3044484460 crossrefType "journal-article" @default.
• W3044484460 hasAuthorship W3044484460A5000415470 @default.
• W3044484460 hasAuthorship W3044484460A5085384691 @default.
• W3044484460 hasConcept C103278499 @default.
• W3044484460 hasConcept C115961682 @default.
• W3044484460 hasConcept C124952713 @default.
• W3044484460 hasConcept C12713177 @default.
• W3044484460 hasConcept C138885662 @default.
• W3044484460 hasConcept C142362112 @default.
• W3044484460 hasConcept C144024400 @default.
• W3044484460 hasConcept C144133560 @default.
• W3044484460 hasConcept C154945302 @default.
• W3044484460 hasConcept C15744967 @default.
• W3044484460 hasConcept C162853370 @default.
• W3044484460 hasConcept C176544851 @default.
• W3044484460 hasConcept C17744445 @default.
• W3044484460 hasConcept C18903297 @default.
• W3044484460 hasConcept C192562157 @default.
• W3044484460 hasConcept C199539241 @default.
• W3044484460 hasConcept C2524010 @default.
• W3044484460 hasConcept C2775945657 @default.
• W3044484460 hasConcept C2776445246 @default.
• W3044484460 hasConcept C2780378061 @default.
• W3044484460 hasConcept C28719098 @default.
• W3044484460 hasConcept C33923547 @default.
• W3044484460 hasConcept C41008148 @default.
• W3044484460 hasConcept C41895202 @default.
• W3044484460 hasConcept C77805123 @default.
• W3044484460 hasConcept C86803240 @default.
• W3044484460 hasConceptScore W3044484460C103278499 @default.
• W3044484460 hasConceptScore W3044484460C115961682 @default.
• W3044484460 hasConceptScore W3044484460C124952713 @default.
• W3044484460 hasConceptScore W3044484460C12713177 @default.
• W3044484460 hasConceptScore W3044484460C138885662 @default.
• W3044484460 hasConceptScore W3044484460C142362112 @default.
• W3044484460 hasConceptScore W3044484460C144024400 @default.
• W3044484460 hasConceptScore W3044484460C144133560 @default.
• W3044484460 hasConceptScore W3044484460C154945302 @default.
• W3044484460 hasConceptScore W3044484460C15744967 @default.
• W3044484460 hasConceptScore W3044484460C162853370 @default.
• W3044484460 hasConceptScore W3044484460C176544851 @default.
• W3044484460 hasConceptScore W3044484460C17744445 @default.
• W3044484460 hasConceptScore W3044484460C18903297 @default.
• W3044484460 hasConceptScore W3044484460C192562157 @default.
• W3044484460 hasConceptScore W3044484460C199539241 @default.
• W3044484460 hasConceptScore W3044484460C2524010 @default.
• W3044484460 hasConceptScore W3044484460C2775945657 @default.
• W3044484460 hasConceptScore W3044484460C2776445246 @default.
• W3044484460 hasConceptScore W3044484460C2780378061 @default.
• W3044484460 hasConceptScore W3044484460C28719098 @default.
• W3044484460 hasConceptScore W3044484460C33923547 @default.
• W3044484460 hasConceptScore W3044484460C41008148 @default.
• W3044484460 hasConceptScore W3044484460C41895202 @default.
• W3044484460 hasConceptScore W3044484460C77805123 @default.
• W3044484460 hasConceptScore W3044484460C86803240 @default.
• W3044484460 hasLocation W30444844601 @default.
• W3044484460 hasOpenAccess W3044484460 @default.
• W3044484460 hasPrimaryLocation W30444844601 @default.
• W3044484460 hasRelatedWork W2002509858 @default.

• next