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- W3048304807 abstract "XYZ Souvenir is one of the UKM engaged in the creative and Madura souvenir craft made of flannelette. The problem faced today is how to maintain the sustainability of SMEs if they have different backgrounds and knowledge that make them have to share knowledge to maintain the sustainability of SMEs. Product innovation, optimization of raw materials, customer needs, target markets, marketing methods, are examples of knowledge that are not all known by each of the internal actors of SMEs. By implementing a knowledge management framework based on four KM conceptual models by Stankosky and mapping the Cimosa business process, which is intended to explore the tacit and explicit knowledge of internal actors related to the sustainability of SMEs. Qualitative methods are used in this study and the data collection model is in the form of interviews. With the implementation of the framework, there are nine critical success factors identified in the craft industry, especially those operating in the Madura region. Determinants of success are Price, Promotion, Packaging, Product Innovation, Online Stores, Product Quality, Finance, Human Resources, Collaborative Sources. In a four-action framework analysis, there are no success determinants that are eliminated because no success determinants are eliminated at an early stage so there is no reduction in the development of SME business processes in the reduction phase. The critical success factor development is carried out on the nine main criteria in the craft industry and creates two additional critical success factors, namely unique and trademark. In mapping, Cimosa's business processes, the process management phase consists of improving vision and mission, improving objective strategies, improving SOPs, and improving, evaluating, and monitoring processes. Support processes include human resources and IT process, production, and financial process, while the Core Process includes research and development, marketing process, and logistic process." @default.
- W3048304807 created "2020-08-13" @default.
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- W3048304807 date "2020-08-06" @default.
- W3048304807 modified "2023-10-06" @default.
- W3048304807 title "Knowledge management as a source of innovation and business process development to improve the competitiveness of small and medium enterprises (SMES) in the madurese handicraft souvenir sector (case study: XYZ souvenir)" @default.
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- W3048304807 doi "https://doi.org/10.1088/1757-899x/885/1/012034" @default.
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