FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3048492267> ?p ?o ?g. }

• W3048492267 endingPage "106520" @default.
• W3048492267 startingPage "106520" @default.
• W3048492267 abstract "Service robots are on the rise. Technological advances in engineering, artificial intelligence, and machine learning enable robots to take over tasks traditionally carried out by humans. Despite the rapid increase in the employment of robots, there are still frequent failures in the performance of service robots. This research examines how and to what extent people attribute responsibility toward service robots in such cases of service failures compared to when humans provide the same service failures. Participants were randomly assigned to read vignettes describing a service failure either by a service robot or a human and were then asked who they thought was responsible for the service failure. The results of three experiments show that people attributed less responsibility toward a robot than a human for the service failure because people perceive robots to have less controllability over the task. However, people attributed more responsibility toward a service firm when a robot delivered a failed service than when a human delivered the same failed service. This research advances theory regarding the perceived responsibility of humans versus robots in the service sector, as well as the perceived responsibility of the firms involved. There are also important practical considerations raised by this research, such as how utilizing service robots may influence customer attitudes toward service firms." @default.
• W3048492267 created "2020-08-18" @default.
• W3048492267 creator A5023750017 @default.
• W3048492267 creator A5048692577 @default.
• W3048492267 date "2020-12-01" @default.
• W3048492267 modified "2023-10-05" @default.
• W3048492267 title "Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms" @default.
• W3048492267 cites W1524842461 @default.
• W3048492267 cites W1968577530 @default.
• W3048492267 cites W1968903117 @default.
• W3048492267 cites W1969445271 @default.
• W3048492267 cites W1970718009 @default.
• W3048492267 cites W1975004624 @default.
• W3048492267 cites W1980994439 @default.
• W3048492267 cites W1982385101 @default.
• W3048492267 cites W1987595265 @default.
• W3048492267 cites W2006882762 @default.
• W3048492267 cites W2012511508 @default.
• W3048492267 cites W2019489722 @default.
• W3048492267 cites W2021641437 @default.
• W3048492267 cites W2029637601 @default.
• W3048492267 cites W2030538453 @default.
• W3048492267 cites W2033101760 @default.
• W3048492267 cites W2036043206 @default.
• W3048492267 cites W2039159104 @default.
• W3048492267 cites W2039376592 @default.
• W3048492267 cites W2040775239 @default.
• W3048492267 cites W2044663075 @default.
• W3048492267 cites W2050239198 @default.
• W3048492267 cites W2053382566 @default.
• W3048492267 cites W2055473481 @default.
• W3048492267 cites W2061609477 @default.
• W3048492267 cites W2061742916 @default.
• W3048492267 cites W2062193161 @default.
• W3048492267 cites W2074246465 @default.
• W3048492267 cites W2076635899 @default.
• W3048492267 cites W2086676398 @default.
• W3048492267 cites W2103830182 @default.
• W3048492267 cites W2104999980 @default.
• W3048492267 cites W2115040353 @default.
• W3048492267 cites W2119298903 @default.
• W3048492267 cites W2119659537 @default.
• W3048492267 cites W2125521032 @default.
• W3048492267 cites W2130653301 @default.
• W3048492267 cites W2141708418 @default.
• W3048492267 cites W2153088094 @default.
• W3048492267 cites W2549860918 @default.
• W3048492267 cites W2558287871 @default.
• W3048492267 cites W2585292421 @default.
• W3048492267 cites W2741788848 @default.
• W3048492267 cites W2779812635 @default.
• W3048492267 cites W2790629405 @default.
• W3048492267 cites W2809485883 @default.
• W3048492267 cites W2886820228 @default.
• W3048492267 cites W2894528744 @default.
• W3048492267 cites W2940226795 @default.
• W3048492267 cites W2954398798 @default.
• W3048492267 cites W3017213541 @default.
• W3048492267 cites W3034946821 @default.
• W3048492267 cites W4238576754 @default.
• W3048492267 doi "https://doi.org/10.1016/j.chb.2020.106520" @default.
• W3048492267 hasPublicationYear "2020" @default.
• W3048492267 type Work @default.
• W3048492267 sameAs 3048492267 @default.
• W3048492267 citedByCount "54" @default.
• W3048492267 countsByYear W30484922672021 @default.
• W3048492267 countsByYear W30484922672022 @default.
• W3048492267 countsByYear W30484922672023 @default.
• W3048492267 crossrefType "journal-article" @default.
• W3048492267 hasAuthorship W3048492267A5023750017 @default.
• W3048492267 hasAuthorship W3048492267A5048692577 @default.
• W3048492267 hasConcept C116537 @default.
• W3048492267 hasConcept C143299363 @default.
• W3048492267 hasConcept C144133560 @default.
• W3048492267 hasConcept C154945302 @default.
• W3048492267 hasConcept C15744967 @default.
• W3048492267 hasConcept C162853370 @default.
• W3048492267 hasConcept C2776228582 @default.
• W3048492267 hasConcept C2780378061 @default.
• W3048492267 hasConcept C2781466463 @default.
• W3048492267 hasConcept C41008148 @default.
• W3048492267 hasConcept C43246008 @default.
• W3048492267 hasConcept C61063171 @default.
• W3048492267 hasConcept C77805123 @default.
• W3048492267 hasConcept C90509273 @default.
• W3048492267 hasConceptScore W3048492267C116537 @default.
• W3048492267 hasConceptScore W3048492267C143299363 @default.
• W3048492267 hasConceptScore W3048492267C144133560 @default.
• W3048492267 hasConceptScore W3048492267C154945302 @default.
• W3048492267 hasConceptScore W3048492267C15744967 @default.
• W3048492267 hasConceptScore W3048492267C162853370 @default.
• W3048492267 hasConceptScore W3048492267C2776228582 @default.
• W3048492267 hasConceptScore W3048492267C2780378061 @default.
• W3048492267 hasConceptScore W3048492267C2781466463 @default.
• W3048492267 hasConceptScore W3048492267C41008148 @default.
• W3048492267 hasConceptScore W3048492267C43246008 @default.
• W3048492267 hasConceptScore W3048492267C61063171 @default.
• W3048492267 hasConceptScore W3048492267C77805123 @default.

• next