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- W3048952495 abstract "This study examines the effects of emotional labor on work stress, employee creativity and turnover intention, and examines the role of work stress as a mediator. The study was conducted in a limited way to the 90 employees of the Semarang branch of the BTN bank frontliners. The analysis using SEM PLS suggested that emotional labor had a positive effect on work stress and turnover intention but was not significant on employee creativity. Furthermore, work stress has a negative effect on employee creativity and a positive effect on turnover intention, and in this study proves that work stress mediated the influence of emotional labor on employee creativity and on turnover intention." @default.
- W3048952495 created "2020-08-18" @default.
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- W3048952495 date "2020-06-30" @default.
- W3048952495 modified "2023-10-11" @default.
- W3048952495 title "Relationship between emotional labor, work stress, employee creativity, and turnover intention: study on Indonesian bank frontliners" @default.
- W3048952495 doi "https://doi.org/10.14710/dijb.3.1.2020.1-16" @default.
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