Matches in SemOpenAlex for { <https://semopenalex.org/work/W307680304> ?p ?o ?g. }
Showing items 1 to 77 of
77
with 100 items per page.
- W307680304 abstract "Abstract : The CENDI agencies are putting more and more information on the Internet, where traditional as well as new user communities have access. The Internet is creating new opportunities for immediate response, up-to-date support tools, and new products. However, it is also providing new challenges for customer service (including help desk support, user training, documentation, and order processing) and for product development in a rapidly changing environment. Agencies are finding a new user community for their products and services, but resources originally intended for the agencies' more traditional audiences are being stressed to provide services to the new communities. In order to address this situation, the CENDI User Education Working Group conducted two inter-agency workshops. The first, on the topic of the Impact of the In tern et on Customer Service, was held at DOE, Forrestal Building, on February 4, 1997. The second, the Impact of the Internet on Product Development, was held at Forrestal on April 8, 1997. In the first workshop, the agencies shared information regarding the increased helpdesk activity due to the Internet, the use of agency WWW sites to provide information to users that otherwise might have required helpdesk support, the staffing and training issues in this new environment, and the use of the WWW as a resource for helpdesk staff. The group identified seven recommendations for follow-up. In the second workshop, the agencies discussed the impact of the Internet on various aspects of product development. Lead agencies presented information about products they had developed for the Internet and the WWW in particular. Product design considerations, public user access, interface design, overlap with other products, and provision of adequate documentation and training were discussed. The group identified three recommendations for follow-up. The evaluation of the two workshops by the participants was extremely positive." @default.
- W307680304 created "2016-06-24" @default.
- W307680304 creator A5004554028 @default.
- W307680304 date "1997-08-01" @default.
- W307680304 modified "2023-09-27" @default.
- W307680304 title "Impact of the Internet on Customer Service and Product Development Among the CENDI Agencies" @default.
- W307680304 hasPublicationYear "1997" @default.
- W307680304 type Work @default.
- W307680304 sameAs 307680304 @default.
- W307680304 citedByCount "1" @default.
- W307680304 crossrefType "journal-article" @default.
- W307680304 hasAuthorship W307680304A5004554028 @default.
- W307680304 hasConcept C10138342 @default.
- W307680304 hasConcept C108170787 @default.
- W307680304 hasConcept C110875604 @default.
- W307680304 hasConcept C111472728 @default.
- W307680304 hasConcept C136764020 @default.
- W307680304 hasConcept C138885662 @default.
- W307680304 hasConcept C144133560 @default.
- W307680304 hasConcept C162324750 @default.
- W307680304 hasConcept C162853370 @default.
- W307680304 hasConcept C182306322 @default.
- W307680304 hasConcept C187736073 @default.
- W307680304 hasConcept C199360897 @default.
- W307680304 hasConcept C2524010 @default.
- W307680304 hasConcept C2777512617 @default.
- W307680304 hasConcept C2780378061 @default.
- W307680304 hasConcept C33923547 @default.
- W307680304 hasConcept C41008148 @default.
- W307680304 hasConcept C56666940 @default.
- W307680304 hasConcept C90673727 @default.
- W307680304 hasConceptScore W307680304C10138342 @default.
- W307680304 hasConceptScore W307680304C108170787 @default.
- W307680304 hasConceptScore W307680304C110875604 @default.
- W307680304 hasConceptScore W307680304C111472728 @default.
- W307680304 hasConceptScore W307680304C136764020 @default.
- W307680304 hasConceptScore W307680304C138885662 @default.
- W307680304 hasConceptScore W307680304C144133560 @default.
- W307680304 hasConceptScore W307680304C162324750 @default.
- W307680304 hasConceptScore W307680304C162853370 @default.
- W307680304 hasConceptScore W307680304C182306322 @default.
- W307680304 hasConceptScore W307680304C187736073 @default.
- W307680304 hasConceptScore W307680304C199360897 @default.
- W307680304 hasConceptScore W307680304C2524010 @default.
- W307680304 hasConceptScore W307680304C2777512617 @default.
- W307680304 hasConceptScore W307680304C2780378061 @default.
- W307680304 hasConceptScore W307680304C33923547 @default.
- W307680304 hasConceptScore W307680304C41008148 @default.
- W307680304 hasConceptScore W307680304C56666940 @default.
- W307680304 hasConceptScore W307680304C90673727 @default.
- W307680304 hasLocation W3076803041 @default.
- W307680304 hasOpenAccess W307680304 @default.
- W307680304 hasPrimaryLocation W3076803041 @default.
- W307680304 hasRelatedWork W105546536 @default.
- W307680304 hasRelatedWork W1633592441 @default.
- W307680304 hasRelatedWork W1983218995 @default.
- W307680304 hasRelatedWork W2005751169 @default.
- W307680304 hasRelatedWork W2015741593 @default.
- W307680304 hasRelatedWork W2017628216 @default.
- W307680304 hasRelatedWork W2019114492 @default.
- W307680304 hasRelatedWork W2045903449 @default.
- W307680304 hasRelatedWork W2053935458 @default.
- W307680304 hasRelatedWork W2054121383 @default.
- W307680304 hasRelatedWork W2093883551 @default.
- W307680304 hasRelatedWork W2137229250 @default.
- W307680304 hasRelatedWork W2140890354 @default.
- W307680304 hasRelatedWork W2164278151 @default.
- W307680304 hasRelatedWork W2341525828 @default.
- W307680304 hasRelatedWork W2375817812 @default.
- W307680304 hasRelatedWork W2414573656 @default.
- W307680304 hasRelatedWork W2541895725 @default.
- W307680304 hasRelatedWork W2909746750 @default.
- W307680304 hasRelatedWork W570602029 @default.
- W307680304 isParatext "false" @default.
- W307680304 isRetracted "false" @default.
- W307680304 magId "307680304" @default.
- W307680304 workType "article" @default.