FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3088432870> ?p ?o ?g. }

• W3088432870 endingPage "109467052096023" @default.
• W3088432870 startingPage "109467052096023" @default.
• W3088432870 abstract "Preservice tips are becoming increasingly common in the marketplace (e.g., online food delivery, quick-service restaurants). While prior research has investigated how the practice of preservice tipping is perceived by customers, how preservice tipping impacts the perceptions and behaviors of employees remains unexplored. Does tipping early actually elicit better service? Through a series of four studies, our research compares the effectiveness of tips—a financial incentive, with compliments—a nonfinancial incentive. The results indicate that early tips and compliments are both effective in obtaining better service, but the relative effectiveness of a tip versus a compliment depends on the service context. In closed service contexts—which involve a continuous, relatively short interaction—tips are superior. For example, when getting a drink at a bar, buying a sandwich at a quick-service restaurant, or dropping off a car for valet parking, tipping early should lead to better customer service. In contrast, in open service contexts—which involve multiple interactions over a more extended period and provide an opportunity for a social connection—compliments become more effective. The results have practical implications for customers wishing to enhance their service experiences and for managers in motivating their employees." @default.
• W3088432870 created "2020-10-01" @default.
• W3088432870 creator A5016867263 @default.
• W3088432870 creator A5055941471 @default.
• W3088432870 creator A5066638267 @default.
• W3088432870 creator A5088701781 @default.
• W3088432870 date "2020-09-25" @default.
• W3088432870 modified "2023-09-24" @default.
• W3088432870 title "Employee Reactions to Preservice Tips and Compliments" @default.
• W3088432870 cites W103387473 @default.
• W3088432870 cites W1250643580 @default.
• W3088432870 cites W1822555566 @default.
• W3088432870 cites W1964704714 @default.
• W3088432870 cites W1965689506 @default.
• W3088432870 cites W1975263429 @default.
• W3088432870 cites W1978362188 @default.
• W3088432870 cites W1992200950 @default.
• W3088432870 cites W1996254382 @default.
• W3088432870 cites W1996700080 @default.
• W3088432870 cites W2002818634 @default.
• W3088432870 cites W2003106209 @default.
• W3088432870 cites W2006901128 @default.
• W3088432870 cites W2025685535 @default.
• W3088432870 cites W2027682026 @default.
• W3088432870 cites W2029402142 @default.
• W3088432870 cites W2047671123 @default.
• W3088432870 cites W2054821576 @default.
• W3088432870 cites W2059702009 @default.
• W3088432870 cites W2062174409 @default.
• W3088432870 cites W2063859315 @default.
• W3088432870 cites W2071517557 @default.
• W3088432870 cites W2078122323 @default.
• W3088432870 cites W2082036264 @default.
• W3088432870 cites W2085123588 @default.
• W3088432870 cites W2087873145 @default.
• W3088432870 cites W2088092198 @default.
• W3088432870 cites W2090035256 @default.
• W3088432870 cites W2096563449 @default.
• W3088432870 cites W2103857017 @default.
• W3088432870 cites W2104750960 @default.
• W3088432870 cites W2109489556 @default.
• W3088432870 cites W2112002645 @default.
• W3088432870 cites W2134591614 @default.
• W3088432870 cites W2134862587 @default.
• W3088432870 cites W2139921829 @default.
• W3088432870 cites W2144162268 @default.
• W3088432870 cites W2150475678 @default.
• W3088432870 cites W2153991478 @default.
• W3088432870 cites W2158026470 @default.
• W3088432870 cites W2159424130 @default.
• W3088432870 cites W2161580519 @default.
• W3088432870 cites W2162135496 @default.
• W3088432870 cites W2162455345 @default.
• W3088432870 cites W2163822384 @default.
• W3088432870 cites W2321121704 @default.
• W3088432870 cites W2558287871 @default.
• W3088432870 cites W2562939000 @default.
• W3088432870 cites W2580760382 @default.
• W3088432870 cites W2609687897 @default.
• W3088432870 cites W2752237999 @default.
• W3088432870 cites W2778027237 @default.
• W3088432870 cites W2894528744 @default.
• W3088432870 cites W2938464001 @default.
• W3088432870 cites W2951711958 @default.
• W3088432870 cites W3124062198 @default.
• W3088432870 cites W4247482586 @default.
• W3088432870 doi "https://doi.org/10.1177/1094670520960231" @default.
• W3088432870 hasPublicationYear "2020" @default.
• W3088432870 type Work @default.
• W3088432870 sameAs 3088432870 @default.
• W3088432870 citedByCount "4" @default.
• W3088432870 countsByYear W30884328702022 @default.
• W3088432870 countsByYear W30884328702023 @default.
• W3088432870 crossrefType "journal-article" @default.
• W3088432870 hasAuthorship W3088432870A5016867263 @default.
• W3088432870 hasAuthorship W3088432870A5055941471 @default.
• W3088432870 hasAuthorship W3088432870A5066638267 @default.
• W3088432870 hasAuthorship W3088432870A5088701781 @default.
• W3088432870 hasConcept C144133560 @default.
• W3088432870 hasConcept C151730666 @default.
• W3088432870 hasConcept C15744967 @default.
• W3088432870 hasConcept C162324750 @default.
• W3088432870 hasConcept C162853370 @default.
• W3088432870 hasConcept C169760540 @default.
• W3088432870 hasConcept C175444787 @default.
• W3088432870 hasConcept C17744445 @default.
• W3088432870 hasConcept C26760741 @default.
• W3088432870 hasConcept C2779343474 @default.
• W3088432870 hasConcept C2780378061 @default.
• W3088432870 hasConcept C29122968 @default.
• W3088432870 hasConcept C33756811 @default.
• W3088432870 hasConcept C39549134 @default.
• W3088432870 hasConcept C61063171 @default.
• W3088432870 hasConcept C68595000 @default.
• W3088432870 hasConcept C86803240 @default.
• W3088432870 hasConceptScore W3088432870C144133560 @default.
• W3088432870 hasConceptScore W3088432870C151730666 @default.
• W3088432870 hasConceptScore W3088432870C15744967 @default.

• next